Customer Service Specialist

Job Details Job Location: Hillsboro Main Branch - Hillsboro, IL 62049 Salary Range: $16.00 - $17.00 Hourly Job Shift: Day Responsibilities Respond promptly to customer inquiries via phone, with a friendly and professional attitude Assist customers with banking product or service questions, and providing detailed information tailored to their needs Maintain accurate records of interactions through data entry and CRM (Customer Relationship Management) systems Demonstrate excellent phone etiquette and communication skills to ensure every interaction is positive and productive Collaborate with team members to share insights, resolve complex issues, and enhance overall customer satisfaction Qualifications Previous experience in call center environments or customer support roles is preferred Excellent communication skills—both verbal and written—are essential for effective client interactions Proficiency in Microsoft Office Suite (Word, Excel) and general computer skills for data entry and documentation Experience with outbound calling, analysis skills, and call center operations will be advantageous Typing speed and accuracy are important for managing high-volume interactions efficiently Join us as a Customer Service Specialist and become part of a vibrant team dedicated to delivering outstanding service! Your energy, communication expertise, and passion for helping others will drive success in this rewarding role. #J-18808-Ljbffr Constitution Bank