Customer Service Representative

Aladdin Temp-Rite Job Post

Aladdin Temp-Rite designs, manufactures and sells meal-delivery systems, equipment and traytop supplies for the healthcare industry. We've been the recognized leader in healthcare foodservice for more than 50 years.

You'll find our products in thousands of hospitals and healthcare facilities throughout North America and beyond. Our engineering, product design, manufacturing, and support teams are all based in our 350,000 sq. ft. HQ and manufacturing facility near Nashville, TN.

Aladdin employees will always be first to help healthcare providers improve their mission of caring for others. With innovations in new products and technology, combined with made-in-America quality and exceptional customer service, our commitment to creating a difference goes beyond just a business philosophy. We're dedicated to helping people in need.

Aladdin is a member of the Ali Group, one of the largest and most diversified global leaders in the foodservice equipment industry, employing more than 10,000 people in 29 countries, and operating in more than 65 manufacturing facilities worldwide.

Job Summary

Responsible for the timely, efficient, and courteous management of domestic customer orders and sales team support.

Duties and Responsibilities

Customer Care:

• Enter domestic customer orders received via phone, fax and email with expedient entry while maintaining high level of accuracy.
• Provide timely notification and continual update to customers and sales team of expected ship dates for backordered and/or drop-shipped products.
• Work professionally in high volume call center atmosphere with departmental metrics within annual objectives.
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction including product quality, returned merchandise, and credit issues.
• Work closely with sales team in specified sales region to provide customer account and product information support.
• Create relationships with all designated very important customer (VIC) accounts.

Departmental:

• Have thorough knowledge of customer service policies and procedures and their application. Relies on experience and judgment to resolve situations.
• Retrieve and analyze customer data as requested.
• Actively involved in customer service process improvement suggestions.

Required Skills/Abilities

• Computer proficiency required. JD Edwards EnterpriseOne experience preferred.
• Strong communications skills, oral and written.
• Excellent telephone and interpersonal skills.

Education and Experience

• High School diploma, Associates degree preferred
• Minimum of two (2) years of experience in customer service or related field preferred