Summer Project PC Technology Assistant

Seasonal Pc Technology Assistant

Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district. Respond to work order requests by diagnosing and repairing network and computer hardware.

Qualifications:

• Must have completed computer tech course A+ certification
• Experience in the areas of computer and peripheral maintenance and repair
• Experience with Windows XP, Windows 7 and MAC operating systems
• Experience installing, configuring, and servicing desktop systems, laptop systems, chromebooks, PDA's, network peripherals, and local peripherals
• Experience in connectivity and servicing of computer systems to LAN/WAN
• Experience in configuring and servicing IP/LAN printers and other network peripherals
• Experience in interfacing with customers and other non-technical persons
• Knowledge of computer hardware and software applications
• Must be physically able to lift desktop systems and peripherals
• Complete other duties and tasks assigned by supervisor or other Information Technology administration

Major Responsibilities and Duties:

• Install, configure, and service desktop systems, laptop systems, chrome books, PDAs, laser printers and other peripherals
• Install, configure, and service operating system software used by the district
• Install, configure, and service the districts applications software
• Analyze, solve and report complex desktop LAN/WAN connectivity failures/issues to supervisor
• Provided excellent customer service with follow-up/follow through techniques
• Provide technical support both oral and written to other technicians, LAN/WAN engineers, and Information Technology Management
• Team member for campus based technology initiatives
• Comply with all incident management and department policies and procedures
• Ensure the classrooms, instructional labs, and administrative offices are clean and safe environments
• Perform quality assurance checks on inventory of campus technology equipment and maintain the inventory of campus technology equipment
• Attend District Staff Development training, Instructional Technology Training, and Information Technology meetings
• Assist in satisfying state/national technology initiatives
• Must provide quality service and meet department Service Level Agreement standards
• Perform all other tasks and duties assigned by supervisor or Information Technology Management

Supervisory Responsibilities: None.

Equipment Used: Hand tools and test instruments for electronic repairs and cable installations. Personal computers and peripherals, including modems and printers.

Working Conditions: Climbing, stooping, bending, and kneeling; frequent use of small hand tools and electronic test equipment; frequent district wide travel. Occasional prolonged and irregular hours. May be required to be on-call 24 hours a day.