Software Engineer II, AI Servicing Platform

Software Engineer II, AI Servicing Platform Reporting to the Senior Engineering Manager - Care, this full‑time role will be instrumental in building a unified set of AI‑powered servicing tools that automate toilsome work and enable self‑service. You will work closely with Product and Engineering leadership to execute on deliverables as part of a collaborative team creating products that transform mental healthcare. Hybrid role based in San Francisco. Candidates must be based in the San Francisco metro area or be able to relocate within 90 days. Occasional travel may be required. What you’ll do: Design and build scalable full‑stack services using Ruby on Rails & React Collaborate with cross‑functional teams to ship high‑impact features that improve the Care Support experience Expand and maintain existing web applications and infrastructure Debug and resolve issues quickly and efficiently Provide technical leadership in architectural discussions, code reviews, and system planning Advocate for high engineering standards, including test coverage, documentation, and observability Participate in an on‑call rotation to support system reliability and respond to production issues Collaborate flexibly across time zones to support distributed teams and stakeholders Break down ambiguous or complex requirements into manageable, shippable units Propose and execute infrastructure or tooling improvements Champion observability, performance, or platform reliability improvements Drive technical and architectural discussions within the team What success looks like: Deliver projects on time, within scope, and with high stakeholder satisfaction Maintain high system uptime and low defect rates through strong testing and observability practices Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment Complete tasks independently, resolve issues proactively, and accurately track personal work Contribute to improved team velocity through planning, estimation, and delivery best practices Continuously seek out new technologies or practices to improve engineering outcomes What you’ll bring: 3‑5 years of experience in software development with a focus on backend or full‑stack development Proficiency in at least one of the following languages: Ruby on Rails, TypeScript, React Proven ability to independently lead delivery of complex technical projects Experience working in cross‑functional Agile teams Strong problem‑solving skills and attention to detail Familiarity with observability and experimentation tools such as Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable Nice to have: Experience in the benefits or mental health space Experience with B2B2C customers Target base salary range: $138,000 – $161,000. Total rewards package includes equity and benefits. Pay is determined by experience, location, internal equity, and business considerations. Compensation reviewed annually using the Radford Global Compensation Database. Benefits provided by Spring Health: Health, Dental, Vision benefits start on your first day and include access to One Medical. HSA and FSA plans available, with Spring contributing up to $1,000 for HSA based on plan type. Employer‑sponsored 401(k) match of up to 2% Yearly allotment of no‑cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. Paid time off: vacation, sick leave and company holidays. At 6 months tenure: parental leave of 18 weeks for birthing parents and 16 weeks for non‑birthing parents. Access to Noom, a weight‑management program based in psychology. Access to Carrot fertility care support, with up to $4,000 reimbursement for related expenses. Access to Wellhub, a subscription for fitness, mindfulness, nutrition and sleep. Access to BrightHorizons, providing sponsored child care, back‑up care and elder care. Up to $1,000 professional development reimbursement per year. $200 per year donation matching to support your favorite causes. Equal Opportunity Employer Statement: Spring Health is a proud equal‑opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or any other applicable legally protected characteristic. We consider qualified applicants regardless of criminal histories and are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. Please let us know if you require any accommodations. #J-18808-Ljbffr BBG Ventures, LLC