Customer Service Representative

Mortgage Insurance Call Center Representative

This role is responsible for accurately handling business calls inbound/outbound and related mortgage insurance documentation/processing.

Pay: $17$18/hr to start, plus up to $600/month in bonus potential!

Schedule: Enjoy a hybrid schedule with just 1 day in-office per week and 4 at home (after your first successful 90 days)

Start Date: 8/25/26

Essential Duties And Responsibilities

• Responsible for answering telephone call inquiries (inbound/outbound) and promoting good will with customers.
• Relies on instructions and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals.
• Maintains at least minimum proficiency results for productivity (15-17/hour; required to process data entry in addition to calls) and 95% accuracy of work performed.
• Develops and maintains positive working relationships.
• Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals for attendance, limiting phone system Aux time/call to 3 minutes, and maintaining an acceptable monthly call evaluation score average above 90%.
• Adhering to all established company security and compliance policies.
• Willing to work a shift ending 9pm Mon-Friday. Most shifts are from 8:00am to 5:00pm
• Other duties as assigned
• Attends industry related continuing education training and courses.

Minimum Knowledge, Skills And Abilities:

• High attention to detail is required
• Skills testing may be required
• Call Center Experience required (1+ years) due to environmental expectations.
• Experience working with community bank bond / D&O / property and casualty insurance programs is preferred
• Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Ability and willingness to utilize company's computer system and software
• Ability to understand policy forms and coverage descriptions
• Organizational skills required
• Willingness to attend educational classes is desired

Benefits

• HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
• FSA available
• Dental plans through BCBSIL
• Vision insurance through VSP
• Employer paid Short Term Disability
• 5 Weeks of Paid Parental Leave
• Employer paid Life Insurance 2x your salary
• 401k -Company matching
• 10 paid Holidays
• Floating Holidays and Personal days
• Accrue Vacation and Sick time from day 1
• Tuition Reimbursement

All full-time employees working 30+ hours a week are eligible for benefits. Benefits are effective the first of the month, following their first 30 days.

Physical Demands

Work Location: In-office

*A performance-based work-from-home incentive is available after successful completion of the 90-day probationary period.

Schedule: Monday-Friday 8:00am-5:00pm CT with an hour lunch.

Working Conditions:

• A shared office environment with moderate noise levels (e.g., phone conversations, typing)
• Frequent use of computer monitors, keyboard, and mouse
• Extended viewing of multiple screens for seven or more hours a day.
• Extended periods of sitting.

You will need a safe home office or quiet workspace with high speed and reliable internet connectivity when working remote.