Operations & Service Manager

Job Description

The Operations Manager is responsible for overseeing the day-to-day operations functions of the facility to make sure all departments are organized, efficient, and effective in their daily tasks and responsibilities are achieved. Ensure that all jobs are covered, issues are handled properly, and decisions made to increase the profitability and revenue of the company.

Essential Functions:

• Manage OTR and Local drivers, including recruiting/hiring/onboarding/training/qualifying/disciplining/terminating
• Manage acceptance and registration process for new shipments
• Assist with dispatch of crews for each job for each day and ensure workload is at its maximum; including in assisting with driver assignments as well as working with corporate to make sure all shipments are assigned and picked up
• Assist with weekly payroll including input and paperwork
• Audit fuel logs on a weekly basis
• Assist with warehouse operations and ensure warehouse and surrounding lot is clean, orderly, and able to pass fire and SMO inspections;
• Warehouse Manager may report to this position
• Ensure logs are current and compliant
• Other duties as assigned

Knowledge, Skills and Abilities:

• Knowledge of company systems
• Ability to articulate clearly
• Able to problems solve quickly and effectively
• Knowledge of logistics and transportation industry
• Knowledge of residential, commercial, and military move process

Required Education and Experience:

• Required: High School diploma or GED
• Preferred: Previous logistics and transportation experience
• Required: Previous managerial experience

Working Conditions:

• Mainly indoors, working outdoors is sometimes required
• Sitting down for long periods at a time while indoors
• Lifting up to 50 lbs is sometimes required