General Manager

## General ManagerApplylocations: The Barking Lot- Providence, RItime type: Full timeposted on: Posted Todayjob requisition id: JR107731**Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**The General Manager is responsible for all day-to-day operations of the facility. This includes; hiring, job coaching, training, scheduling, managing inventory, managing to a set budget, and ensuring customer satisfaction.# **We are looking for a General Manager to lead our team at The Barking Lot****REPORTS TO:** District Director**PAY:** $60,000 - $70,000 Salary+ Quarterly Bonus Opportunities!**CORE RESPONSIBILITES (include but are not limited to):*** Supports the mission, vision, culture and policies of Destination Pet.* Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.* Collaborate with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)* Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.* Manages all staff at center ; recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary.* Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget.* Manages center payroll and ensures that payroll is approved in a timely manner.* Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.* Ensures safety of all employees by conducting safety training, enforcing of safe-handling rules, and complying with all safety related policies.* Prepares and delivers annual performance reviews to team members on a timely basis.* Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.* Resolve any and all customer and staff complaints.* Actively manages center’s social media accounts through weekly postings and replying to customer comments.* Creates, implements and executes on local marketing programs to acquire new customers and grow sales.* Attends community events and partners with local businesses to promote Destination Pet services.* Maintains appropriate inventory of supplies; reorders and restocks as necessary.* Monitors and manages all computer systems located in the center.* Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.* Utilizes financial reports and statistics.* Responsible for cash management, including accepting cash, check, and credit card payments for services; and for end-of-day cash drawer balance.* Ensures that bank deposits are completed as needed.* Promotes and markets Destination Pet’s programs and services in the surrounding community.* Assists other team members as needed.* Performs other duties as assigned.**REQUIREMENTS:***Expertise & Experience:** BS/BA is a plus.* Must be a passionate team player and a strong motivator.* Must have strong background in driving performance excellence through strong people management.* Five plus years in full P&L management responsibility preferably in hospitality, service and / or retail environments.* Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.* Proficiency in computer applications including Microsoft Office Suite and database applications.* Ability to multi-task with strong time management skills.* Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.* Excellent oral presentation, writing, and analytical skills.* Strong interpersonal, communication, and motivational skills.* Must have exceptional strong customer service experience and skills.* Veterinary, boarding and/or grooming experience required.* Must have experience in managing inventory and accounts payable.*Physical:** Must be able to work evenings, weekends and holidays.* Must frequently lift 40 pounds.* Must be able to be on feet for the duration of your shift.* Must be able to stand, walk and climb stairs frequently.* Must be able to work on computer system and work multi-line telephone.* Must be able to handle dogs on leashes.* Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.**PERKS:*** Health, vision, dental, long & short-term disability, and Life insurance* A Startup mentality company with stable funding.* 401k match* Pet Care discounts* Generous PTO* Opportunity to grow your career with a network of like-minded professionalsIND123 #J-18808-Ljbffr