IT Support Specialist

About Lozier Every day, millions of people interact with Lozier products without even realizing it. From the shelving in retail stores to the storage systems powering warehouses and online fulfillment, our products keep retail moving. If you’ve shopped in a store or ordered online, chances are you’ve experienced what we build. For 70 years and counting, Lozier Corporation has been the industry leader trusted by top brands across the country. Headquartered in Omaha, Nebraska, with facilities nationwide, we combine innovation, advanced manufacturing, and a people‑centric culture to shape the future of retail. At Lozier, you’ll join a team that designs industry‑leading solutions, builds products retailers and warehouses depend on, and be part of a company that prioritizes growth and development of its workforce. Benefits and Schedule Company bonus potential PTO (Paid Time Off) plus paid holidays Competitive benefits package (eligible for medical, dental, and vision benefits on the first day of employment) Onsite Health Clinic 401(k) with employer match Employee Assistance Program Educational Assistance Program Career Development Programs Casual dress Monday thru Friday schedule, onsite Position Summary The Information Technology (IT) Support Specialist assists business technology end‑users with general tier 1 or 1.5 computer system problem resolution and basic system installations. This role will complete assigned support service requests from internal customers who are both on site and remote. The IT Support Specialist assumes regular on‑call responsibilities. Essential Job Functions Champion Lozier’s Mission, Vision, and Core Values by demonstrating behaviors that contribute to Lozier’s success. Complete and document work, as assigned, for general system maintenance, configuration, and security questions related to computer equipment. Provide basic support ranging from standard office technology to manufacturing equipment, which has integrated computer solutions. Ensure standard delivery of computer solutions, including installation standards, configuring operating systems, and network set‑up and testing. Create, review, and maintain work instructions and document processes. Participate in supporting and testing of new technology, including initiative support and technology rollouts. Ensure system security by responding to and assisting with cyber security incidents, supporting desktop encryption solutions, and administering patching updates. Assist with documenting Knowledge Base articles, asset records, focusing on inventory accuracy, relocation of assets, and equipment retirement. Review assigned issue queues in the service management tool and ensure items are addressed in a timely manner. Provide weekend and holiday remote coverage of the service desk. Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments. Ability to work and interact well with others. Job Qualifications Education: Associate degree in computer science, information technology, information services, or another related field is preferred. Bachelor’s degree in the same fields is desired. Experience: No additional experience required if degreed. Minimum of two years of previous computer troubleshooting experience required if non‑degreed. CompTIA Tech+ certification considered in lieu of degree requirement. Required Skills: Demonstrate a sense of urgency, motivation, initiative, and accountability. Achieve CompTIA Tech+ certification within six months if not already earned. Ability to multitask, evaluate and set priorities. Intermediate technical ability in computer software, hardware, and mobile devices. Good verbal and written communication, both in person and over the phone. Excellent customer service skills. Efficient, effective, and creative problem‑solving skills. Ability to work effectively with tight deadlines and changing priorities. Strong time‑management skills and the ability to keep issue tracking tickets up to date. Preferred Skills: Microsoft Windows Certifications; Cloud technology; Atlassian Suite (Jira, Confluence, etc.); Microsoft 365 fundamentals. Special Demands Ability to lift up to 50lbs and push/pull up to 25lbs on occasion. Ability to bend, squat, reach, and climb on occasion. On‑call after hours. Ability to travel to other locations. #J-18808-Ljbffr Lozier