Guest Services Represenative

Job Description

Job Description

Hotel Guest Services Representative

Baymont by Wyndham Prattville is currently seeking a motivated and dependable Guest Services Representative to join our team. We are looking for someone who is interested in building a career in hospitality , not simply looking for a temporary job.

Compensation:
Salary/Hourly Rate Based on Experience

Schedule Requirements:
Applicants must be available to work any shift , including:

• Day Shift

• Evening Shift

• Overnight Shift

• Weekends

• Holidays

Hotel experience is preferred but not required. We are willing to train the right candidate who demonstrates professionalism, reliability, and a strong customer service attitude.

Job Responsibilities:

• Greet and assist hotel guests in a friendly and professional manner

• Check guests in and out of the hotel

• Answer telephone calls and respond to guest inquiries

• Process reservations, cancellations, and modifications

• Handle guest requests and resolve concerns promptly

• Process payments and maintain accurate guest accounts

• Perform basic administrative and clerical duties

• Coordinate with housekeeping and maintenance departments

• Maintain knowledge of hotel policies, procedures, and local attractions

• Ensure the front desk and lobby areas remain clean and organized

• Complete shift reports and maintain accurate records

Ideal Candidate Will:

• Have excellent customer service and communication skills

• Be dependable, punctual, and professional

• Be comfortable working independently and as part of a team

• Possess basic computer skills

• Be able to multitask in a fast-paced environment

• Have a positive attitude and strong work ethic

• Be willing to learn and grow within the hospitality industry

If you are looking for an opportunity to join a growing team and build a long-term career in hospitality, we encourage you to apply.