Part Time Customer Service Instant Return Representative

Customer Service Instant Return Representative Our airport location team looks for an essential team member who acts as the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This role is responsible for delivering attentive, courteous, and efficient service while customers return their vehicles. Wage: $19.25/hr Key Responsibilities Provide world‑class customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures. Welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner. Provide the customer with an invoice and a full explanation of their charges. Resolve customer issues and concerns professionally using effective customer‑service techniques. Direct queries to the Team Leader when appropriate until the issue is resolved before the customer leaves the location. Inspect the vehicle and record any new damage or major cleaning requirements, completing required documentation. Check fuel level and mileage, and clearly explain final charges to the customer. Secure the vehicle keys from the customer and ensure they remain with the vehicle, reminding customers to remove personal belongings. Offer assistance as needed. Drive continuous improvement by communicating customer feedback to the team and engaging in action planning to improve operational performance and customer satisfaction. Maintain an appearance appropriate for providing best‑in‑class customer service in accordance with established guidelines. Carry out any other duties requested by the managers or Team Leaders. Keep the work area organized and free of clutter. Basic Qualifications Passion for customer service and attention to detail – going the extra mile. A minimum of one year’s sales or customer‑experience experience in a high‑volume or service‑oriented environment. Proven strong sales and closing skills and the ability to engage customers in a friendly manner. Basic computer proficiency. Must Be Able To Communicate effectively in English, both written and oral. Fluency in other languages is encouraged. Work in a fast‑paced environment with a variety of tasks; excellent organizational and time‑management skills are required. Demonstrate professionalism and interpersonal skills. Work well within a team. Maintain 100 % customer focus with proven experience in a customer‑facing environment. Work flexible shifts, including weekends and holidays, and work overtime as required. Work outdoors in all weather conditions. Stand for long periods of time. Lift up to 45 pounds. EEO Statement At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran. #J-18808-Ljbffr Hertz