Forward Deployed Engineer

Forward Deployed Engineer

Levity is seeking a Forward Deployed Engineer to work directly with customers and help them maximize the value of our platform by tailoring and implementing AI-driven workflow automatons. You'll collaborate across internal teams and work closely with customer stakeholders to understand their goals, set up integrations, and provide hands-on support throughout the process.

What You'll Do

Customer workflow mapping: Lead discovery with customer teams (including IT, Product, and AI) to outline automation goals, map workflows, and define success criteria. Technical implementation & testing: Configure and test custom Levity Work-spaces using customers' APIs and inboxes. Integrate Levity with customer systems (e.g., CRM, TMS), ensure data flows correctly, and troubleshoot edge cases. Ongoing support: Act as a primary technical contact post-implementation—monitoring outcomes, resolving issues, and helping customers refine workflows over time. Cross-functional work: Partner closely with our Tech and Product teams to communicate customer needs and co-design solutions for highly specific automations. When Levity's existing tools don't cover a customer use case, liaise with Product and Engineering to design and implement viable solutions. Stakeholder engagement: Serve as a bridge between Levity's Sales, Product, and Tech teams and the customer's technical leads to ensure smooth handover post-sale and seamless ongoing support.

What We're Looking For

Must-have experience: 6+ years (or equivalent) in Forward Deployed Engineering / Solutions Consulting / Technical Account Management in B2B SaaS. Strong experience with enterprise customers (a mix of Enterprise and SMB experience is also a plus). Technical skills: Strong API and integration experience (debugging, testing, configuring systems). Communication: Excellent customer-facing communication skills in English (written and verbal). Languages: Fluent English and German (additional languages are a bonus—especially Portuguese or Spanish). Nice-to-have: Familiarity with automation tooling (Zapier experience is a plus).

Our Core Values — Act Like a CEO in Your Role

Levity believes every team member should bring the same passion and accountability as a CEO. This means embodying: Customer obsession: Putting customers first and striving to exceed expectations in every interaction. Excellence: Committing to high standards in all tasks—big or small—and continuously improving. Ownership: Taking responsibility, being proactive, and seeing work through from start to finish. If you're passionate about building tailored solutions and enjoy collaboration and technical problem-solving, Levity could be a great next step.