Hotel Operations Manager

Hotel:

Hot Springs Embassy Suites

400 Convention Boulevard

Hot Springs, AR 71901

Full time

Compensation: $65,000.00

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!

• Invest in Your Future – 401(k) plan with company match.

• Comprehensive Health Coverag e – Medical, dental, and vision insurance options.

• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations

• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.

• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

What You Will Do

• Oversee Front Office and Housekeeping operations, ensuring standards (brand and Atrium!) are followed to a T.

• Lead and support your team—coaching, developing, and stepping in when needed to keep service top-notch.

• Keep the hotel spotless and guest-ready by coordinating cleanliness, maintenance, and timely responses to issues.

• Monitor department budgets, control labor and supply costs, and support revenue-generating initiatives.

• Create memorable guest experiences with proactive service and genuine connection (you’ll be the reason they come back!).

What We Are Looking For

• 2+ years of hospitality leadership – You’ve managed people and property, and you’ve got the stories (and spreadsheets) to prove it.

• Housekeeping or front desk experience – Understanding both sides of the rooms operation makes you a true hotel ninja.

• Strong people leadership skills – Coaching, conflict resolution, and motivation are all in your toolkit.

• Solid computer skills – Microsoft Office Suite, team chats, and reports won’t slow you down.

• Flexible schedule – Nights, weekends, holidays—hospitality never sleeps, and sometimes, neither do we

What Atrium Leadership Looks Like:

• Accountable Achiever : You take ownership and deliver results.

• Agile Thinker : You adapt quickly to changing circumstances.

• Talent Curator : You attract, develop, and retain top talent.

• Transparent Leader : You communicate openly and honestly.

• Leading with SPIRIT : You embody our core values of Service, Perseverance, Inclusion, Respect, Innovation and Teamwork.

Why Atrium:

Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights:

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!