Customer Service Representative - Erie, Pa

BLACKBURN'S PHYSICIANS PHARMACY

Location: Erie, PA
Department: Service
Position Summary
The Customer Service Representative (CSR) works in an office setting within a retail showroom and serves as a primary point of contact for customers. This role supports walk-in and phone customers, triages service needs, schedules service orders, and ensures accurate documentation, insurance verification, and order processing. The ideal candidate is organized, detail-oriented, and committed to providing courteous and professional customer service in a healthcare environment.
Essential Functions and Responsibilities

Provide professional, courteous service to walk-in and telephone customers.

Triage customer service needs and schedule service orders appropriately.

Conduct customer intake, research equipment, and confirm insurance coverage.

Create and manage service orders accurately and efficiently.

Utilize medical software systems to process orders and payments.

Obtain required medical documentation and authorizations.

Verify insurance information and assist customers with related inquiries.

Enter customer notes, correspondence, and documentation as needed.

Manage reports, coding, and billing functions in accordance with company policies and regulations.

Process purchase orders and packing slips for service parts.

Effectively manage multiple priorities, organize workload, and meet deadlines in a fast-paced environment.
Skills and Competencies

Proficiency in Microsoft Office Suite, Outlook, and internet-based applications.

Strong organizational and time management skills with the ability to multitask and adapt to changing priorities.

Ability to exercise sound judgment consistent with company standards, policies, procedures, and applicable laws.

Strong analytical and problem-solving abilities.

Excellent interpersonal skills with the ability to handle sensitive and confidential information with discretion.

Strong verbal and written communication skills.

High attention to detail and accuracy.

Ability to demonstrate kindness, professionalism, and patience when handling challenging situations.
Education and Experience

High School Diploma or equivalent required.

Prior experience in customer service; healthcare industry experience preferred.

Strong proficiency in Microsoft Office Suite, Outlook, and internet applications.

Ability to work efficiently in a fast-paced, deadline-oriented environment.
Physical Requirements

Ability to sit for extended periods of time.

Ability to alternate between sitting and standing as needed to assist walk-in customers.

Frequent keyboarding and data entry.

Ability to communicate clearly with customers and coworkers through spoken word.

Ability to hear and understand speech and other sounds.

Visual acuity sufficient to work with small objects and read fine print at close distances (approximately 20 inches or less).

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Vacancy posted more than 2 months ago

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