Desktop Support Tech

Desktop Support Tech

Location: 1 Power Lane, Charleroi PA Pay Rate: $23/HR

Deskside support role at 1 Power Lane, Charleroi, PA 15022 | Candidates should have 3-6 years' experience supporting PC hardware and software. Tech should be able to confidently and safely lift up to 50 lbs as well as be able to navigate between buildings and the production floor to support users. Comfortability providing hands & feet support for server and network is a plus. Experience supporting mobile data plans, mobile networks, and devices is a plus. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Network connection issues, track network connections back to network switches. Escalates problems and issues to a higher level of support if unable to resolve. Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customers, responding to routine technical questions or request for information. Top two skills: Deskside Support and Customer Service. Work hours - M-F 8 am-5 PM. Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call. A+ certification is a plus, experience a minimum of 3 years.

Responsibilities:

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot software and computer peripherals. Ability to setup, configure and add all hardware.
• Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
• Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.
• Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer's site
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.
• Ability to handle multiple projects
• Experience working in enterprise environment.

Kindly share resume with answer: Q1. How many years of Enterprise Desktop Support Experience do you have? Q2. Are you A+ certified? Q3. How far are you from Client: 1 Power Lane, Charleroi PA and how will you commute daily? Q4: For submission client needs MM/DD of Birth (no year) kindly share