Sea Logistics Operational Care Specialist, Import

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

The Sea Logistics Operational Care Specialist, Import supports day-to-day import operations within the Operational Care Center. This role is focused on shipment follow-up, file accuracy, internal customer support, proactive communication, and resolving issues that may impact shipment movement or customer commitments.

You will work closely with Customer Care Locations, internal operations teams, carriers, and system/process teams to keep shipments visible, accurate, and moving through the process.

• Ensure accurate file processing by following company procedures and maintaining real-time shipment visibility.
• Monitor shipment status and follow up on missing information, delays, exceptions, or documentation issues.
• Respond to internal customer inquiries and requests through email, phone, and system updates.
• Partner with Customer Care Locations to support customer commitments, review KPI trends, and assist with corrective or preventive actions.
• Support issue resolution by communicating clearly with internal teams, customers, carriers, and other stakeholders.
• Collaborate with system and process teams to improve automation, accuracy, and Operational Care workflows.
• Maintain customer and shipment data in core operating systems, including Business Profile updates and internal knowledge resources.

What we would like you to bring

We are looking for someone with logistics, transportation, import/export, or shipment coordination experience who can communicate clearly, follow up with urgency, and keep information accurate in a fast-paced operational environment. This role requires someone who is comfortable working through email, systems, and phone communication while staying organized and detail-focused.

• 1+ year of experience in freight forwarding, import/export, logistics, transportation, shipment coordination, or related operational support
• Experience with shipment tracking, documentation, dispatch, carrier communication, order fulfillment, or issue follow-up preferred
• Customer service, customer support, or internal stakeholder support experience
• Proficiency with Microsoft Office Suite, especially Excel
• Strong written and verbal communication skills
• Strong analytical, problem-solving, and follow-up skills
• Ability to manage multiple priorities with urgency and accuracy
• Comfort working in a fast-paced, email-heavy environment while also being willing to pick up the phone when needed
• Strong attention to detail and ability to maintain accurate system updates

What's in it for you

At Kuehne+Nagel, we work to inspire, empower, and deliver for our customers and our colleagues. We offer a dynamic global work environment with strong training programs, career mobility, and a competitive total rewards package. This may include health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. #LI-TD1

This position is based onsite in Detroit, MI. The role is onsite for the first 90 days. After the probationary period, the schedule is 4 days onsite and 1 day remote.

This position is targeted to start around $50,000 annually, with limited flexibility. Individual pay may vary based on experience, skills, job location, internal pay equity, and business considerations. Kuehne+Nagel reviews pay ranges regularly to support competitive and fair pay based on market data.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence tools may be used to assist in specific processes, such as screening applications or interview scheduling. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.