Automotive Warranty Processor
Wood City Motors
Job Description
Job Description
Wood City Motors is looking for an Automotive Warranty Processor to join our team! The Warranty Processor is a key player and assists in the daily operations of the Service Department. Wood City Motors is a fast-paced Ford & CDJR dealership located in the heart of Cloquet, MN.
Key Duties & Responsibilities
- Claim Processing & Submission: Prepare, review, and submit accurate warranty claims to manufacturers or distributors.
- Policy Compliance Verification: Check repair orders, mileage, vehicle or product history, and service records to confirm coverage guidelines are met.
- Denial Management & Follow-Up: Track pending claims, follow up on outstanding payments, and resubmit or appeal rejected or denied claims.
Record Keeping & Reporting: Maintain detailed service files, reconcile warranty receivables with accounting schedules and analyze claim trends.
Required Skills & Qualifications
Hard Skills
- Warranty & Software Systems: Proficiency in dealership management systems (DMS), manufacturer portals, and specialized warranty management software.
- Technical & Policy Knowledge: Understanding of labor operation codes, product specifications, manufacturing warranty rules, and legal compliance.
- Documentation Accuracy: Strong technical writing and record-keeping skills to prevent claim rejections.
Soft Skills
- Attention to Detail: High precision to ensure repair orders match factory requirements.
- Communication & Interpersonal Skills: Clear liaison skills when interacting with customers, dealership staff and factory representatives.
- Problem-Solving & Negotiation: Ability to investigate claim discrepancies and push back on wrongful rejections.
- Time Management & Organization: Ability to manage high volumes of concurrent claims and strict manufacturer deadlines.
Education & Experience
- Education: High school diploma or equivalent
- Experience: 1 to 2+ years of experience in customer service, service administration, or an automotive/manufacturing after-sales environment.
401k
Paid Time off
Health, Dental, Vision, Life Benefits
Work Schedule: In Person Monday - Friday
#hc268647Vacancy posted 6 days ago
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