Slot Technician III

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Slots Full Time Soboba Casino, San Jacinto, CA, US

2 days ago Requisition ID: 2444

Summary

The Slot Technician III is responsible for troubleshooting, repair, and maintenance of Gaming Devices Redemption, JXC and Recycler Kiosks and all related peripheral equipment including printers, bill validators, signs, networking systems and components. The Slot Technician III provides training and guidance to Slot Technicians I & II, while effectively communicating and reporting to the Slot Technical Supervisor(s).

Duties/Responsibilities

• Maintain excellent guest relations and uphold and SCR Guest Service Standards.
• Engage with all team members and guests with tact, diplomacy and patience at all times.
• Foster positive interactions with guests and fellow team members consistently.
• Communicate effectively, both verbally and in writing to maintain a positive and professional image.
• Provide guidance and assist with training for Slot Technicians I & II .
• Stay current with new gaming platforms and products as well as assisting others in the learning process.
• Coordinate with and assist the Slot Operations division, when requested
• Organize and prioritize work, meet deadlines, work with minimal supervision.
• Install, remove, relocate and conversion of gaming devices and kiosks.
• Install, configure and maintain progressive equipment and signs.
• Perform preventative maintenance on gaming devices, kiosks and signs.
• Perform firmware upgrades on gaming device peripherals (i.e., printers, validators).
• Troubleshoot, breakdown and repair of gaming devices as instructed.
• Troubleshoot, breakdown and repair of Redemption, JXC and Recycler Kiosks as instructed.
• Perform firmware upgrades on kiosks.
• Troubleshoot, breakdown of signs and LCD endcaps as instructed.
• Clear bill validator jams and perform emergency drops.
• Troubleshoot the Casino Management System.
• Investigate and verify any ticket issues.
• Run data cable (fiber optic/CAT 6) for gaming devices and kiosks.
• Ability to troubleshoot network switch configuration, error codes and communication issues.
• Verify gaming device signatures with Regulatory and Compliance.
• Maintain inventory of supplies needed to perform job function.
• Maintain personal tools and equipment necessary for position.
• Operate a forklift, power tools, networking troubleshooting tools, electronic test equipment, and solder equipment.
• Possess comprehensive knowledge of various gaming devices and their functions to effectively assess and address a range of situations.
• Proficient in electronics and possesses a deep understanding of electronic systems and components, including circuit boards, power supplies, and components such as resistors, capacitors, and diodes.
• Able to identify issues and perform repairs or upgrades to ensure optimal performance.
• Skilled in electronic troubleshooting and being capable of diagnosing and resolving a wide range of electronic issues, utilizing both hands-on techniques and diagnostic tools to troubleshoot and repair complex devices quickly and effectively.
• Expertise in troubleshooting gaming devices and experienced in diagnosing and resolving issues related to various gaming device manufacturers and models.
• Able to address hardware failures, software glitches, connectivity issues, and other common problems affecting gaming experiences.
• Experienced and knowledgeable in TRU Kiosk troubleshooting, addressing both hardware and software issues to ensure smooth operation.
• Proficient in identifying malfunctioning components, resolving user errors, and ensuring kiosks are up and running for guests.
• Knowledgeable in gaming device setup and configuring various gaming device manufacturers, models, operating systems, and related peripherals.
• Able to install software, configure settings, and ensure compatibility with different hardware and networks to optimize user experience.
• Remain on feet, waking or standing for more than 90% of the shift and working in occasionally hot, noisy or physically demanding conditions, including bending, reaching, kneeling, and lifting and/or carrying tools and other supplies.
• Must be physically present to adhere to a regular, reliable work schedule based on business needs, ensuring consistent attendance.
• Must adhere to all SCR appearance standards.
• Embody the core values of Commitment, Humility, Integrity, Respect and Passion.
• Undertake special projects and other responsibilities as needed.
• Perform duties at all SCR Satellite locations.
• Transport self to and from SCR Satellite locations in a SCR-owned vehicle.

Education / Qualifications

• Must be at least 21 years of age.
• High School diploma or equivalent, required.
• Minimum two (2) years as a Slot Technician or equivalent technical expertise.
• Associates (AA/AS) or Bachelor’s Degree in Electronics, Computer Science, or any related field, considered a plus but not required.
• Any combination of education beyond the minimum requirement as well as any experience and training that provides the required knowledge, skills, and abilities necessary will be considered.
• Possess strong motor skills and troubleshooting techniques, possess knowledge of all forms of gaming equipment, system components and Slot Department signage and strong organizational skills to function effectively under time constraints with particular attention to detail and quality of service.
• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
• Valid California driver’s license preferred, with a clean driving record (no major violations in past 3 years; fewer than 3 minor violations in past year preferred). See Vehicle Policy for breakdown
• Required to submit to and obtain negative results on all drug and/or alcohol testing.
• Ability to obtain and maintain forklift, power pallet jack and pallet jack certification within first 90 days of position or as facilitated by Slot Management.

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

• 401k Plan
• Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
• Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee.
• Employee Assistance Program
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
• Paid Time Off

Soboba Casino Resort Team Member Recognition including, but not limited to:

• Reward and Recognition Program (Quarterly, and Annually)
• Team member Incentives
• Discounted Team member meal

DISCLAIMER:

The information contained in this job description is intended to describe the general nature and level of work performed by Team Members within this classification. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, working conditions, or physical requirements associated with the position. Management reserves the right to modify, add, or remove duties and responsibilities as business needs dictate. The omission of specific statements regarding physical demands or work environment conditions does not exclude them from being required to perform the essential functions of the job.