Advanced Electrical Service Specialist I

Advanced Electrical Service Specialist I 3201 Integrity Dr, Garner, NC 27529, USA Job Description

PRIMARY FUNCTION:

Perform complex repairs, troubleshooting and planned maintenance on the mechanical and electrical aspects of electrical power generation systems. Be able to respond to customers internally and externally with the utmost professionalism to meet our Gregory Poole core values of CITES (Commitment, Integrity, Teamwork, Excellence and Safety).

ESSENTIAL DUTIES

Be able to logically evaluate the job given to them in a timely, efficient manner. Use mathematical formulas as part of troubleshooting. Maintain a consistent 85% productivity rate. Write daily service reports and record time entry. Monitor systems – Modbus, Ethernet, CAN bus; upload/download files and parameters; possess above-average computer skills. Be available for emergency calls during normal rotation at least 7 days at a time; accessible by cell phone except during scheduled vacation or personal time off. Be competent in understanding Caterpillar UPS systems and receive necessary product training. Communicate effectively with internal and external personnel and customers in written and verbal formats; train end users on equipment operation. Interpret and modify as-built condition schematics on job sites and in manuals; interpret manuals for assigned jobs. Be aware of all safety factors surrounding high-power circuits; adhere to all company safety policies (e.g. EPG safety work policy). Failure to comply can affect employment status. Act as a role model and safety ambassador for all corporate safety policies and protocols, including timely safety training completion, PTSC requirements, PPE requirements, etc. Identify components in the system, including modular system, processors, power supplies, I/O modules, and communications modules. Modify or fabricate products to meet job-specific requirements. Attend training courses related to the position; communicate training needs with supervisor. Additional Prerequisite for Position: Be well versed in the electrical and mechanical aspects of electrical power generation and familiar with diesel, gasoline, and LP gas engines. Advanced understanding and troubleshooting skills in the following systems: Lubrication, cooling, fuel systems (mechanical and electronic) Generators operations and applications (permanent magnet and self-excited) LP gas Generator Instrumentation Engine Instrumentation Load Banks Electrical actuators Industrial Communications Protocols Governors (mechanical and electronic) Uninterrupted Power Supplies (UPS) Battery charging systems Voltage regulation and power conditioning Surge suppression and other associated electrical devices Electrical Safety and PPE, Lockout‑Tagout KVAR and power factor controls Caterpillar (and other OEMs) engine controls Candidate must have had exposure or work-related experience with the following areas of the Electrical Power Generation Industry. Control panel upgrades and modifications (Cat EMCP, EasyGen, Deep Sea, etc.) Various automatic transfer switches and switchgear manufacturers. Rotary and battery UPS systems. UPS battery testing and reporting software. IFR thermography and reporting software. Load bank testing. Updating and creating system drawings and schematics using various software platforms. NFPA and NETA standards. Various monitoring devices and systems (Cat Connectivity products, Omnimetrix, etc.) Individuals should be well versed in the electrical aspect of power generation regardless of the type of gear being worked on. Must comprehend basic Automatic Transfer Switches, PLC-based industrial controls, electronic engine governors, remote monitoring systems, stored energy systems (UPS), and electrical power surge suppression equipment. Proficiency with electronic test equipment: digital voltage meters, phasing indication meters, insulation testing equipment, harmonic distortion meters, IFR cameras and associated software, battery testing meters, load banks and Caterpillar test equipment. Demonstrate above-average comprehension of electronic diagrams and flow charts.

EDUCATION :

Must be a high school graduate with the following work experience. Four years of job-specific military experience or a technical college graduate in diesel or electrical technology can offset the required work experience. Candidates will be requested to acquire the following certifications: EGSA Journeyman certification and Caterpillar System Analyst certification.

WORK EXPERIENCE

External Candidates: Must have a minimum of 3 years’ direct experience with Automatic Transfer Switches and control panels. UPS and Switchgear experience is very desirable. Internal Candidates: Must be a GPEC EPG Master Technician for at least one year or Field Service Technician II with CEP III certification and EGSA certification, performing at an exceeding expectation level for at least 3+ years.

PHYSICAL

Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 137 pounds, as well as use a mechanical hoist for heavier parts.

OTHER

Possess or immediately obtain related mechanical/electrical hand tools that meet the required divisional standard. Will work remotely with rare trips to the dispatching office. Must write repair activities on customer service calls. Must have cognitive reasoning and problem‑solving skills to apply knowledge, written information, and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems. Should have exposure to PC base equipment and parts information; can work independently with minimal supervision. Ability to interface with customers (both internal & external) effectively and courteously. Technician must be safety-conscious and comfortable with live circuits at very high power levels. Must respond to customers EPG emergency needs (and on call) during man‑made or natural occurrences. Field activity: Must daily operate a service vehicle and drive for extended periods to reach customer locations. Conduct all business and social activities in a manner which reflects integrity and professional excellence. Additional: Field activities require a valid state driver’s license (obtain within 30 days of hire) and a safe driving record, as outlined in our GPEC Motor Vehicle Policy. Some vehicles may require a valid Commercial Driver’s License (CDL). This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval. Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. 3201 Integrity Dr, Garner, NC 27529, USA #J-18808-Ljbffr Gregory-Poole-Equipment-Company