Product Manager, Payroll Customer Journey & Delivery

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

We are seeking a Product Manager to lead strategy, roadmap, and growth for payroll experiences in Business Banking, with primary responsibility for a U.S. Bank-branded, digitally embedded payroll product delivered through a third-party partner. This role expands essential business management capabilities within the banking platform and strengthens the value proposition for business customers.

The Product Manager will lead a cross-functional team across product, engineering, design, and content to deliver measurable customer and business outcomes. The role requires strong product judgment, disciplined discovery, strategic prioritization, and the ability to influence effectively across internal partners and external stakeholders.

Key responsibilities:

• Own the product vision, roadmap, priorities, and performance outcomes for embedded payroll capabilities within Business Banking.

• Lead cross-functional execution across engineering, design, and content to deliver iterative product improvements with measurable customer and business impact.

• Drive customer discovery and synthesize behavioral data, funnel performance, segmentation, and competitive insights to identify unmet needs, adoption barriers, and growth opportunities.

• Partner with the payroll provider and internal stakeholders to align priorities, delivery plans, release readiness, and go-to-market execution.

• Define and manage product metrics to improve conversion, activation, engagement, retention, and adoption.

Minimum Qualifications:

• Product management experience

Preferred qualifications, capabilities, and skills:

• Experience leading digital products, customer journeys, or embedded/platform experiences, with strength in product discovery, roadmap development, prioritization, and iterative delivery.

• Demonstrated ability to lead across disciplines, influence without formal authority, and communicate clearly with stakeholders at multiple levels.

• Strong analytical capability and sound product judgment, including use of product data, funnel analysis, segmentation, and competitive inputs to frame complex problems and drive effective decisions.

• Experience managing product metrics and operating effectively in a regulated or risk-managed environment.

• Technical fluency to partner effectively with engineering on feasibility, sequencing, and delivery tradeoffs.

• Experience in payroll, business banking, fintech, HR/payroll technology, or embedded B2B services strongly preferred.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here ( .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program ( .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.