Market Risk Analyst-SRE

Purpose of the Role To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Key Responsibilities Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools and metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self‑service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and provide a resolution by fixing or replacing faulty components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front‑office specific support and stakeholder management. Identification and remediation or raising, through the appropriate process, of potential service‑impacting risks and issues. Proactive assessment of support activities implementing automations where appropriate to maintain stability and drive efficiency; actively tune monitoring tools, thresholds and alerting to ensure issues are known when they occur. Analyst Expectations Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Require in‑depth technical knowledge and experience in the assigned area of expertise. Thorough understanding of the underlying principles and concepts within the area of expertise. Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, demonstrate clear leadership behaviours (Listen, Energise, Align, Develop) to create an environment for colleagues to thrive and deliver to a consistently excellent standard. For an individual contributor, develop technical expertise in the work area and act as an advisor where appropriate. Have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of the team’s operational processing and activities. Escalate breaches of policies and procedures appropriately. Take responsibility for embedding new policies and procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to, delivering work in line with relevant rules, regulations and codes of conduct. Maintain and continually build an understanding of how own sub‑function integrates with the function, alongside knowledge of the organisation’s products, services and processes. Demonstrate understanding of how areas coordinate and contribute to the achievement of the organisation’s objectives. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents. Guide and persuade team members and communicate complex and sensitive information. Act as a contact point for stakeholders outside the immediate function while building a network of contacts outside the team and external to the organisation. Skills & Qualifications High proficiency in SQL, database technologies and Unix, Windows – primarily in the Investment Banking domain. Experience with ITIL concepts and best practices; familiarity with configuration management tools and reporting such as Service First / SNOW. Experience with batch monitoring tools such as Autosys. Analytic skills to identify systemic stability drivers using incident, alert and performance data. Comfort working with scripted checks, synthetic monitoring, or pre‑/post‑deployment validations to prevent incidents. Good understanding of ITIL methodologies as applicable to application management functions. Project management skills. Understanding of the follow‑the‑sun model and experience working with India and offshore teams. Location & Compensation Location: Whippany, NJ. Minimum Salary: $80,000 – Maximum Salary: $120,000. (Includes only base salary.) Benefits Barclays employees are eligible for a suite of competitive and generous benefits, including medical, dental and vision coverage, 401(k), life insurance and paid leave for qualifying circumstances. This position is eligible for an incentive award. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, as well as the Barclays Mindset – to Empower, Challenge and Drive. #J-18808-Ljbffr Barclays