Clinical Program Coordinator

Neuroscience Service Line Administrative OversightTo provide superior quality, competitive value and outstanding service by providing administrative oversight for all Neuroscience Service Line (NSL) business functions. Plays an integral role in organizational planning and promotion. Works in close collaboration with NSL center Medical Director, System Director and Project manager to coordinate and ensure that all administrative needs are met, in order to provide outstanding service in the NSL.Primary AccountabilitiesEngagement:Provides leadership for NSL by positively influencing others through knowledge, attitude, and interest.Leads Neuroscience SL committee with hospital administrators, physician champion, physicians, and key staff.Integrates program into Health First System Neuroscience Service Line.Manages the build out and oversees the day-to-day facility operations within the Center.Develops a community education and seminar program inclusive of schedules, presenters, content and materials.Conducts meetings, identifies problems, and acts as a catalyst in developing solutions among different health professionals. This includes medical staff and nursing staff in neurology, neurosurgery and interventional neuroradiology.Understands and promotes mission and oversees goal setting of NSL.Works collaboratively and interacts effectively as the liaison between NSL and all other Health First entities, hospital departments, medical staff, and community organizations. Be an integral part of developing marketing strategies.Coordinates acute stroke care at all HF hospitals.Organizes the development of epilepsy monitoring unit and neurologic intensive care unit.Collaborates with Quality and outcomes coordinator to address deficiencies in clinical care such as core measures, complications, length of stay and readmissions. Analyze, interpret and report stroke outcome indicators and compare with national benchmarks.Create performance indicators and ensure implementation of processes leading to desired outcomes.Coordinate stroke center referrals in collaboration with the transfer center. Participates in Neurology Journal Club and Morbidity/Mortality meetings.Assists with education, support groups and conferences.Develops a telestroke program in community hospitals and sets up systems and monitors outcomes.Facilitates the coordination and continuity of care and services for neurological patients, including updating order sets and policies as guidelines are established.Performs patient call back surveys.Assesses patient, physician/staff satisfaction.Meets customer satisfaction outcomes based on Press Ganey criteria and benchmarks.Identifies patient amenities and secures necessary resources to administer the services.Utilizes LEAN principles to create an efficient, goal oriented, outcome driven program.Works with providers and administration to identify opportunities to increase volume, reimbursement and contribution margins.Decreases total direct cost, readmissions and length of stay through the development of clinical pathways under the direction of physician champions. Assists with tracking/assessment of neuroscience service line efficiencies and outcomes.Targets desired market share areas; increases hospital presence.Increases PCP awareness of benefits of the program. Engages in program development activities in an ongoing manner.Qualifications Required:Clinical background - R.N. Required Bachelor Degree, Masters preferredNeuroscience or related field, plus minimum of 5 years of experience preferredStrong leadership skills, including decision-making, personnel direction and project managementOutstanding negotiation skills, in settings involving several key stakeholdersSuperior analytical skills, including the ability to combine qualitative and quantitative dataExcellent organizational skills, including time managementHighly developed oral and written communication skills, demonstrate ability to conduct meetings and speak in front of groups, and be able to communicate using various mediumsMust participate in Institute-related off campus programs as requiredExcellent working knowledge of MS Office and MS WindowsAbility to maintain confidentiality in all areasAbility to sit for long periods of time and perform typing skills using hand dexterity up to two hours at a time, 6-8 hours per dayAbility to work flexible and/or long hours as requiredMust be able to bend and reach at all timesMust be able to carry a minimum of 20 lbs.Must have visual acuity/ near depth perception, visual acuity / far depth perception at all timesMust be able to hear and speak clearly.Ability to coordinate multiple tasks on an ongoing basisAbility to adapt to changing organizational requirements and business applicationsAbility to identify prioritiesAbout Health FirstAt Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.Schedule: Full-TimeShift Times: VariablePaygrade: PG-43