IT Help Desk Technician

IT Help Desk Technician

Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others. Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.

Priority Waste is seeking a reliable, customer-focused Help Desk Technician I to provide first-line technical support to our employees across our Detroit-area operations. This is an on-site, entry-level role ideal for someone who enjoys solving everyday technology problems, communicating clearly, and delivering great service. You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your skills supporting a busy, multi-site workforce.

Duties and Responsibilities

• Serve as the first point of contact for support requests via the ticketing system, email, and phone.
• Triage, diagnose, and resolve common hardware, software, and connectivity issues.
• Image, configure, and deploy desktops, laptops, and peripherals.
• Perform user-account tasks under guidance — password resets, account setup/removal, group membership (Microsoft 365 / Entra ID and Active Directory).
• Assist with new-hire onboarding and offboarding setup.
• Document all requests, steps, and resolutions thoroughly in the ticketing system.
• Escalate issues beyond Tier 1 scope to senior technical staff.
• Provide clear, patient guidance and basic training to non-technical users.

Qualifications

• High school diploma or equivalent; associate degree or IT certification a plus.
• 0–2 years in a help desk, customer service, or technical support role — or equivalent hands-on experience.
• Working familiarity with Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
• Basic understanding of networking concepts (IP, DNS, Wi-Fi, VPN).
• Strong problem-solving and communication skills, with patience and a customer-service mindset.
• Ability to work independently and as part of a team, and to follow tickets through to resolution.
• Able to lift and move equipment up to ~50 lbs and perform desk-side support. Valid driver's license required [if travel between sites is expected].

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, or Google IT Support.
• Exposure to ticketing systems and remote support / RMM tools (e.g., NinjaOne).
• Familiarity with Active Directory / Entra ID user administration.
• Experience supporting a multi-site or field-based workforce.

At Priority Waste, there are fundamental qualities that we look for in all our employees

• People who excel in a collaborative environment (team players)
• A willingness to do whatever the situation calls for
• An excitement to be part of a growing organization
• A genuine understanding that the quality of your work has a direct impact on the company's success