Staff Software Engineer, Robinhood Command Center

Join us in building the future of finance.Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.About the team & roleWe are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.The Robinhood Command Center (RCC) is a newly formed reliability team that serves as the front line for detecting, coordinating, and mitigating production incidents across Robinhood. As part of Robinhood’s broader reliability initiative, RCC works closely with product engineering, reliability, observability, infrastructure, and business teams to reduce customer impact and shorten incident duration.As a Staff Senior Engineer, you will be part of the founding RCC team, helping define how Robinhood responds to and learns from incidents at scale. This is a highly visible role focused on incident leadership, operational excellence, and reliability tooling. You will not own product services or core infrastructure, but you will own the processes and tools that enable fast, high-quality incident response.This role is based in our Menlo Park, California office, with in-person attendance expected at least 3 days per week.What you'll do:Serve as a technical leader driving the long-term reliability and observability strategy across Robinhood’s infrastructurePartner closely across many different types of engineers to raise the bar for operational excellence and incident responseLead incident mitigation efforts by coordinating service owners, facilitating time-sensitive decisions like rollbacks, traffic shifts, and maintaining a clear source of truth during active incidentsDevelop and maintain incident management processes and procedures to ensure timely resolution and minimize customer impactOwn incident discovery at the company level by defining and maintaining global dashboards and alerts tied to critical user journeys (CUJs), availability, and business-impact metricsOwn and evolve incident response tooling and processes, including education, adoption, and measurement of MTTD/MTTR improvementsDrive post-incident governance and learning, defining standards for postmortems, SEV reviews, and follow-up tracking to ensure durable reliability improvementsDesign and implement next-generation failure mitigation strategies that avoid full-region or full-datacenter failoversDefine and build frameworks to improve monitoring, alerting, and observability across hundreds of services and systemsDefine and own the roadmap of bringing observability to critical user journeys for Robinhood’s productsDeliver key insights and executive-level reporting to enable better business decisions around service quality and reliabilityAct as a force multiplier through mentoring, technical influence, and contributions to hiring and engineering cultureWhat you bring:8+ years of software engineering experience, including significant experience operating production systems3+ years focused on reliability engineering, infrastructure, distributed systems, or production operationsHands-on experience serving in incident leadership roles (e.g., IMOC, incident commander, primary oncall)Strong communication and cross-functional collaboration skills, especially during high-severity incidentsDeep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture designExperience with multi-region or multi-cluster architectures, capacity planning, and failover strategiesFamiliarity with modern observability stacks (e.g., OpenTelemetry, Prometheus, Grafana)Demonstrated ability to drive measurable improvements in MTTD, MTTR, availability, or customer impactWhat we offer:Challenging, high-impact work to grow your careerPerformance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matchingBest in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependentsLifestyle wallet - a highly flexible benefits spending account for wellness, learning, and moreEmployer-paid life & disability insurance, fertility benefits, and mental health benefitsTime off to recharge including company holidays, paid time off, sick time, parental leave, and more!Exceptional office experience with catered meals, events, and comfortable workspacesIn addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.Base Pay Range:Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)$230,000—$270,000 USDZone 2 (Denver, CO; Westlake, TX; Chicago, IL)$203,000—$238,000 USDZone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)$180,000—$211,000 USDClick here to learn more about our Total Rewards, which vary by region and entity.If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.