Client success manager

The Client Success Manager is responsible for leading, developing, and optimizing Client Success teams to ensure consistent service delivery, performance excellence, and operational alignment. Reporting to the Director of Operations, this role focuses on team management, performance oversight, process improvement, and operational execution to support retention, service quality, and overall business outcomes. This position serves as an operational leader who ensures frontline teams are equipped, supported, and accountable for meeting service standards, departmental KPIs, and operational objective

salary: $100,000 - $120,000 per year
shift: First
work hours: 8 AM - 4 PM
education: Bachelors

Responsibilities

Team Leadership & Performance Management

• Lead, coach, and develop Supervisors, Team Leads, and frontline staff.

• Set and reinforce performance expectations aligned with departmental KPIs and service standards.

• Conduct performance reviews, coaching sessions, and corrective action when necessary.

• Foster a culture of accountability, engagement, ownership, and continuous improvement.

• Provide direct leadership and support to Onboarding and Retention Supervisors and Team Leads, ensuring role

clarity, consistent execution, and accountability.

• Ensure Supervisors and Team Leads proactively identify performance gaps and take ownership of corrective actions.

• Establish clear leadership expectations and reinforce accountability throughout the management structure.

Operational Oversight

• Execute departmental strategies and performance initiatives in direct alignment with the Director of Operations,

with regular reporting, review, and escalation as needed.

• Monitor performance across productivity, quality, attendance, service levels, and efficiency metrics.

• Identify operational trends, performance gaps, and opportunities for improvement.

• Support workforce planning, scheduling, and capacity alignment to meet business demand.

• Own operational execution for Onboarding and Retention workflows, ensuring clear handoffs, timelines, and accountability.

INDRISKP

Skills

• Client Service
• Coaching
• Business operations
• Managing
• Planning
• KPI Management

Qualifications

• Years of experience: 5 years
• Experience level: Manager

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.