Contact Center Representative

Information Center Representative II - Temporary

The State of Vermont Information Center Division is seeking motivated, self-starting individuals with strong interpersonal skills and a desire to promote Vermont and welcome visitors to our State. Duties are performed at the Bradford Information Center on Interstate 91, with the possibility to work at other locations. Duties include a combination of customer service tasks involving greeting and providing information to visitors, map reading, and record keeping. This position also requires custodial tasks such as hourly cleaning of rest rooms, mopping, snow removal (including shoveling and/or use of snowblower) and the ability to lift up to 50 lbs. Candidate should also possess the ability to use Microsoft Office software. Applicants must be self-starters and be able to work independently, highly motivated and task oriented, and possess attention to detail. The Center operates from 10am to 6pm, 365 days a year. Temporary work is typically for variable hours and is not expected to be full-time. Evenings, weekends, and holidays are a must.

This position, Information Center Representative II - Temporary (Job Requisition #54764), is open to all State employees and external applicants. This is a temporary position. Temporary work is typically for variable hours, and is not expected to be full-time. The State does not guarantee 40 hours of work per week. If you would like more information about this position, please contact View email address on click.appcast.io.

Work is usually performed at an assigned facility. Duties may include the occasional lifting or carrying of up to 50 pounds. Evening and weekend shifts may be required. Some overtime work may be necessary. Incumbents must be able to work outdoors in all weather, and on rough and slippery ground. Field travel may be necessary for which private means of transportation must be available.

Minimum Qualifications:

• One (1) year or more of work experience that includes customer service.

Preferred Qualifications:

• Ability to read and write.
• Ability to read maps and complete internet searches.
• Familiarity with Microsoft Office, including Word and Outlook e-mail.
• Experience in tourism, hospitality, recreation, marketing, public relations, or related field.

Equal Opportunity Employer:

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.