Bellman - Lennox Hotel Miami Beach

Job Description

Job Description

About Yurbban Hospitality Group

At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hospitality group with soul, where service, sustainability, authenticity, and teamwork go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way.

Our Essence

WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it.

Why Join Us

Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique.

We're looking for a Bellman for Lennox Hotel Miami Beach!

Someone with a passion for hospitality, a welcoming personality, and a genuine commitment to creating memorable guest experiences.

Responsibilities

• Welcome guests upon arrival with a warm, friendly, and professional attitude, creating a positive first impression.
• Assist guests with luggage during arrivals, departures, and room changes, ensuring safe and efficient handling of personal belongings.
• Escort guests to their rooms, providing information about hotel facilities, amenities, and services.
• Offer personalized recommendations about local attractions, restaurants, transportation, and activities in Miami Beach.
• Respond promptly and efficiently to guest requests, anticipating needs and ensuring a seamless guest experience.
• Maintain cleanliness, organization, and presentation standards in the lobby, entrance, and surrounding guest areas.
• Collaborate closely with the Front Desk and other hotel departments to ensure smooth communication and efficient operations.
• Assist with guest relations by addressing inquiries, concerns, and special requests with professionalism and discretion.
• Support Front Office operations and administrative tasks, including night audit activities when required.
• Handle guest belongings, deliveries, packages, and luggage storage according to hotel procedures.
• Follow hotel safety, security, and emergency procedures to ensure a safe environment for guests and team members.
• Maintain a professional appearance, positive attitude, and compliance with Yurbban Hospitality Group's service standards.
• Participate in team meetings, training sessions, and hotel activities as needed.

Requirements

• Previous experience in a Bellman, Bell Attendant, Guest Services, or similar hospitality position is preferred, ideally within a boutique, upscale, or luxury hotel.
• Strong customer service skills with a genuine passion for hospitality and creating memorable guest experiences.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds.
• English proficiency required; Spanish is highly valued. Additional languages are a plus.
• Good knowledge of Miami Beach attractions, restaurants, transportation options, and local services is an advantage.
• Ability to multitask, prioritize responsibilities, and remain calm in a fast-paced hospitality environment.
• Strong teamwork skills, attention to detail, and a proactive, reliable, and service-oriented attitude.
• Familiarity with Front Office operations and hotel procedures is advantageous.
• Flexibility to work morning, evening, and night shifts, including weekends and holidays, according to operational needs.
• Physical stamina to stand, walk, and work outdoors for extended periods, including exposure to sun and warm weather conditions.
• Ability to safely lift and handle luggage weighing at least 50 lbs and push or pull up to 150 lbs using appropriate equipment, with or without reasonable accommodation.
• Commitment to following hotel policies, safety regulations, and professional grooming standards.

Work Location: 100% on-site, in-house position at Lennox Hotel Miami Beach . FLSA Classification: Hourly non-exempt position, with benefits according to the company handbook. What We Offer

• Salary according to position and experience.
• Career growth opportunities within a fast-expanding group.
• Continuous training through Yurbban Academy.
• A workplace where professionalism and a great atmosphere go hand in hand.
• Quarterly afterworks and teambuilding activities.
• Paid time off, paid holidays, and your birthday off.
• Discounts on national and international stays for you, your family, and friends.
• Discounts on wellness and gyms.
• Health and retirement benefits according to company policy.

If you believe that the smallest details can make the biggest difference and love making people feel welcome, we'd love to meet you!

Join Yurbban Hospitality Group!