Customer Service Specialist II

Compensation Details: $18.00 - $23.00 per hour Benefits Weekly Pay Paid Time Off Programs (vacation, sick time, holiday pay) Comprehensive health coverage (medical, dental, vision, short‑term and long‑term disability, life insurance) Generous 401(k) retirement savings plan with fully vested matching contribution Dock to Driver Program: Ace will pay for CDL license and training to transition to Driver position Long‑term career opportunities across 15 distribution centers and corporate headquarters Tuition reimbursement program Employee recognition program Merchandise discounts Employee assistance program Adoption cost reimbursement Job Description Customer Service Representative Hours Monday – Friday, 8:00 am – 4:30 pm OR Tuesday – Friday, 6:00 am – 4:30 pm Responsibilities Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc. Retrieves retailer information, stock status, purchase order status and makes changes to purchase orders. Follows up on inquiries by checking computer programs for delivery information. Works closely with shipping and traffic departments regarding delivery status. Checks with credit department concerning credit status of retailers for rush orders. Maintains files of active orders and posts activity such as change notices, scheduling changes, partial shipments and credit adjustments. Prepares paperwork for accounting department for credits and debits. Reviews Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits. Safety Responsibilities Act as a safety champion, using proper PPE and safe operating practices. Contribute to a successful safety culture in the facility. Qualifications Minimum high school diploma required; some college preferred. Minimum of 2 years customer service experience. Excellent phone skills and professional phone presence. Superb problem‑solving skills and ability to resolve urgent customer issues quickly. Excellent computer skills; experience with SAP, AS400, Microsoft Word and Excel preferred. Ability to work in a warehouse environment when researching discrepancies. Equal Opportunity Employer Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Ace Hardware Corporation