Customer Service Agent - Shop

Position Summary Customer Service Agent I – Shop is responsible for handling customer inquiries related to Driveway “Shop” operations. The role assists customers looking to purchase new and pre‑owned vehicles entirely online and have them delivered to their home. This position is located onsite in Dallas, TX. Pay range is $40,000 to $60,000 plus incentive. Responsibilities Answer questions and help move the digital transaction process forward Communicate effectively with customers through chat, phone, and email Serve as single point of contact for the customer throughout the transaction Presents financing terms Presents protection products (e.g., extended warranties) Collects down payment, driver’s license, proof of insurance, and proof of income Communicates paperwork and logistic timelines Maintains activity log Other duties as assigned Skills and Qualifications Strong attention to detail Excellent communication skills Time management Sense of urgency Active listening skills Critical thinking Competencies Does the right thing, takes action and adapts to change Self‑motivates, believes in accountability, focuses on results, makes plans and follows through Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results Thrives on a team, stays positive, lives our values Benefits Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long‑Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Physical Demands Up to 1/3 of time: standing, walking, lifting up to 25 pounds. Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing. #J-18808-Ljbffr Lithia Motors, Inc