Operations Associate 26-27 SY

Étoile Academy Charter School, an independent K-8th grade charter school in Houston, seeks an ambitious, smart, and high-capacity individual to join our team. Étoile Academy is founded on the belief that all students can learn and achieve at high levels when held to the highest expectations— regardless of their race, ethnicity, socioeconomic status, zip code, or home language. We will ensure that every student in grades K through 8 has the academic and character foundation to succeed in high school, graduate from college, and pursue ambitious life goals. 

Operations Associate

The School Operations Associate plays a key role in supporting the school's day-to-day functions and operations. This position helps ensure smooth communication, efficient processes, and a safe, welcoming environment for students, families, and staff. The role includes a variety of tasks related to attendance management, school events, attendance & enrollment support, parent communications, school supplies, and student safety. The ideal candidate will be proactive, highly organized, and dedicated to supporting administrative and operational needs.

Key Responsibilities:

School Operations Support:

• Assist with the implementation of daily school operations policies and procedures.
• Oversee key operational functions such as arrival and dismissal procedures, ensuring safe and smooth student transitions.
• Support families in reaching out to the transportation provider for changes in transportation and communicating transportation changes to key internal stakeholders.
• Support the maintenance of school-wide systems and processes, including supply management and classroom operations.
• Ensure classrooms are stocked daily with necessary materials and monitor cleanliness and orderliness at the end of each school day, adhering to quality measures.
• Manage campus supply systems, including conducting bi-weekly inventories of supplies, ordering new materials as needed, and ensuring stock levels are maintained.
• Coordinate with the district health coordinator/school nurse to ensure the health and safety of students and assist with any cleaning or safety needs.

Attendance and Communication:

• Support the school attendance process by maintaining accurate attendance records and making daily attendance calls based on guidance from the PEIMS team.
• Document and report attendance changes as needed, ensuring timely and accurate reporting, including tardies and medical excuses.
• Ensure clear and effective communication with all community members and stakeholders, including families, teachers, and school staff.
• Manage all incoming and outgoing phone calls for the school, ensuring prompt and professional responses to parent inquiries.
• Support the scheduling of parent meetings with appropriate school team members and ensure all parent-facing materials are available and up to date.
• Assist with school communications by preparing and sending family updates and school-specific notices.

Student and Family Support:

• Communicate effectively with students, families, and colleagues, responding to family concerns promptly and professionally.
• Assist in providing translation support for Spanish-speaking families, facilitating effective communication with school leaders and teachers.
• Ensure the school environment is orderly, responsive, and welcoming to students and families.
• Manage student behavior by providing consistent rewards and consequences, ensuring students adhere to the school's core values and code of conduct.

Event and Activity Support:

• Assist with school events, parent engagement activities, and field trips as needed.
• Support the planning and execution of school events and activities, ensuring smooth coordination and organization.

Compliance and Reporting:

• Support the administration of the National School Breakfast Program, National School Lunch Program, and after-school snacks, ensuring all programs meet compliance standards.
• Assist with tracking and ensuring the accurate completion of required documentation for student information, health and safety records, and attendance.
• Assist with managing the collection and maintenance of student, personnel, and school records, ensuring that all forms, contact information, and paperwork are up to date-and accurate.
• Adhere to policies and procedures outlined in the Faculty and Staff Handbook, and all other Etoile guidelines.

General School Operations:

• Perform general duties to support the smooth operation of the school, including hallway supervision, supporting arrival and departure transitions, and participating in school-wide responsibilities as requested by school leaders.
• Coordinate with service providers and maintenance staff to ensure school facilities are clean, safe, and well-maintained.
• Support technology and basic classroom operations, ensuring that systems function and staff have the necessary resources.

Additional Duties:

• Perform other related duties as assigned, supporting the overall success and orderliness of the school.

We look for team members that embody our REACH values. This includes the characteristics below. 

• Open to sharing and implementing feedback with reverence and professionalism for the work (Respect).
• Authentic care for student results and effective teaching (Excellence). 
• Setting a higher bar for yourself and others each day (Ambition).
• Honest contribution and collaboration to the community (Community).
• Do what is needed to achieve results (Hard Work).
• Believes in education as a profession and holds oneself to a high level of conduct and professionalism
• Sense of humility, customer service mindset, urgency, and the ability to proactively solve problems and make decisions quickly.
• Ability to be calm under pressure, especially in difficult conversations with parents and staff

Qualifications

• Fluency in English and Spanish preferred
• Excellent communication and interpersonal skills and the ability to establish and maintain effective and collaborative working relationships with a diverse staff
• Alignment with the school's mission to ensure that every student in grades K through 8 has the academic and character foundation necessary to succeed in high school, graduate from college, and pursue ambitious life goals.
• Demonstrated application of Étoile Academy's core values: Respect, Excellence, Ambition, Community, and Hard work. 

Étoile Academy does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact HR at Show phone number.