GREETER at Fergusons Downtown

Job Title: Greeter at Fergusons Downtown

As a Greeter at Fergusons Downtown, you are the first point of contact for all guests, creating a warm and welcoming environment that reflects the spirit of our community space. You will assist visitors by providing information, directions, and recommendations, while actively monitoring the premises to ensure a safe, clean, and enjoyable experience for all. This role combines hospitality with operational awareness and public safety, making it essential to maintain strong communication skills, attentiveness, and a proactive attitude.

Key Responsibilities

• Actively greet and welcome patrons to Fergusons Downtown
• Direct guests to their desired location and provide an overview of the property
• Maintain a daily calendar of events occurring at Fergusons Downtown
• Oversee front entrance ticket sales when applicable
• Patrol the premises to ensure they remain free of refuse, graffiti, and hazardous materials; remove any items posing safety concerns
• Perform regular property walks to ensure cleanliness and safety, including restocking restroom supplies as needed.
• Enforce the City Security Plan
• Perform opening and/or closing procedures
• Proactively prevent crime and report any suspicious or dangerous activity to the appropriate authorities while serving as a reliable witness
• Write clear and concise witness statements to assist law enforcement investigations
• Complete internal incident reports and log them into the company's database
• Accept packages or letters delivered to Fergusons Downtown
• Monitor and enforce Fergusons Downtown house rules
• Track the number of patrons entering and exiting the property
• Offer to take photos of guests in front of Big Rig Jig
• Perform other job-related duties as assigned by management

Working Conditions

Must be able to:

• Stand and walk for extended periods
• Work in both indoor and outdoor environments
• Tolerate environmental conditions such as excessive noise, heat, cold, and cigarette smoke

Job Qualifications

• Must be at least 21 years old
• Must be able to obtain a Sheriff's Card and TAM Card
• Strong familiarity with Downtown Las Vegas, its businesses, and services
• Demonstrated problem-solving skills to handle guest issues and requests
• Ability to establish and maintain positive working relationships
• Fluent in English (verbal and written)
• Professional hygiene and grooming standards
• Friendly, helpful, and effective at guest communication
• Flexible availability, including evenings, weekends, and holidays, is required
• Proficient in Microsoft Word, Excel, PowerPoint, and overall Microsoft Suite
• Excellent written and verbal communication skills
• High School Diploma or equivalent required
• At least one (1) year of experience in a customer-facing role

Benefits

• Full Time employees can sign up for medical, dental, vision, life, & disability benefits after 30 days of employment.
• All employees are eligible for 401K after 6 months of employment during their quarterly enrollment period.
• Paid Time Off available after 90 days of employment.

Regulatory and Compliance Responsibilities

In addition to the other duties described herein, each and every team member has the following responsibilities related to compliance with laws and regulations:

• Perform the duties described in compliance with local laws and regulations.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee's department.
• Attend required training sessions offered by DTP.
• Take the necessary steps to ensure minors are not allowed to drink alcoholic beverages.
• Report illegal activity to Security or the appropriate levels of Management.