Transportation Resource Coordinator

OPS-Sponsored Projects Non-ClericalClassification Title: OPS-Sponsored Projects Non-ClericalClassification Minimum Requirements: High School Diploma or equivalent.Job Description:Consumer Support: Operates the Find-A-Ride hotline, guiding callers through transportation research and resolution. Conducts comprehensive web-browser investigations to locate transportation options, service providers, and related resources for callers. Records caller interactions and identifies emerging trends or issues for the team. Provides timely information to callers and directs unresolved inquiries to appropriate program staff or service providers.Outreach and Promotion: Represents the Find-A-Ride program at professional conferences, community outreach events, and consumer-focused activities throughout Florida. Share program information through presentations demonstrations, and informational materials to increase public awareness and encourage use of the Find-A-Ride website. Identifies opportunities to exhibit the find-a-ride program. Collaborates with the program staff to coordinate outreach activities and works with the fiscal team to arrange travel logistics.Team Collaboration: Participates in program meetings, including Safe Mobility for Life coalition sessions, and contributes actionable insights. Provides regular progress updates to the Program Coordinator and Principal Investigator regarding consumer inquiries, outreach activities, and database maintenance. Identifies transportation barriers, service gaps, and customer concerns and inform the team to create actionable plans.Data Management and Quality Assurance: Conducts annual reviews of transportation providers to verify the accuracy and completeness of information maintained in the database. Updates provider records, including contact information, service areas, eligibility requirements, and available transportation services. Cross checks provider data to identify outdated records and missing information. Ensures all data collection meets program standards.Administrative Support: Maintains professional and timely communication with customers, transportation providers, program staff, and community partners through telephone and email correspondence. Maintains organized records of customer inquiries, outreach activities, and program communications. Prepares concise summaries of caller interactions, referrals, and resolution statuses to support program tracking and reporting.Expected Salary: $22.00 - $28.00 per hour; commensurate with education and experience.Required Qualifications: An associate degree or higher and at least one year of experience in customer service, telephone-based support, survey administration, or a related field. A valid driver's license is required.Preferred: Bachelor or higher degree Proficiency in Microsoft Office (Word, Excel, Outlook) Demonstrated ability to enter structured data quickly and accurately Excellent written and verbal communication skills Detail-oriented with strong organizational skills Ability to provide effective customer service. Experience with web browsers and investigation of resources Proven skills in drafting clear, concise summary notes Flexible schedule, including willingness to travel for events Ability to collaborate effectively within a team environmentSpecial Instructions to Applicants: In order to be considered, you must upload a cover letter, resume, and a list of professional references. This is a part-time position at 20 hours per week. Hours may be flexible within the week but are expected to happen between normal business hours of M-F, 8am-5pm. Occasional overnight travel may be required. Application must be submitted by 11:55 p.m. of the posting end date. If an accommodation is needed to apply for this position, please call View phone number on click.appcast.io or the Florida Relay System at View phone number on click.appcast.io (TDD). Hiring is contingent upon eligibility to work in the U.S. Searches are conducted in accordance with Florida's Sunshine Law.