Expeditor

Job Description

Job Description

Company Overview:

Established in 1973, Dynatech International is a Commercial and Defense supply chain company providing long term, complex procurement, engine overhaul, rotable and repair management services, manufacturing, and kitting solutions across land, air, sea, and space programs. Dynatech’s proprietary database, the Defense Logistics Management System (DLMS®), empowers us to mitigate supply chain risk, and provide quality supply chain solutions in a cost-effective manner that enhances operational readiness for over 2,000 weapons systems and platforms.

Position Description:

The Expeditor is responsible for managing vendor-related quality control (QC) issues, overseeing the Return to Vendor (RTV) process, and ensuring timely resolution of supplier performance concerns. This role serves as a key liaison between procurement, quality assurance, and suppliers to expedite corrective actions, enforce contract compliance, and minimize disruptions in the supply chain.

Quality Responsibilities:

• Monitor and track vendor quality control failures, ensuring prompt resolution, alongside the Quality Control Manager.
• Conduct root cause analysis on vendor defects and work with suppliers to implement corrective actions.
• Oversee the Return to Vendor (RTV) process, ensuring that defective materials or non-compliant products are properly documented and returned.
• Collaborate with warehouse and logistics teams to manage product disposition and replacements.
• Ensure vendors provide credit, replacement, or reimbursement in a timely manner.
• Act as the primary point of contact for vendor quality-related escalations and follow-ups.
• Expedite pending vendor corrective actions, repairs, or replacements to minimize operational impact.
• Maintain close communication with suppliers to ensure adherence to contract terms, delivery timelines, and quality expectations.
• Work closely with sourcing, contract support specialists, and quality assurance teams to align vendor performance with organizational standards.
• Ensure vendors comply with contractual obligations regarding product specifications and quality.
• Maintain detailed records of vendor quality issues, RTV transactions, and supplier performance reports.

Fulfillment Responsibilities:

• Manage customer contracts to ensure 100% fulfillment.
• Review and evaluate documents, materials, and products while monitoring customer sales order workflows to ensure completeness, accuracy, and adherence to standards and specifications.
• Collaborate with department supervisors and other personnel to assess progress and discuss required adjustments.
• Adjust shipment schedules as needed due to changes in priorities, labor or material shortages, backlogs, or other interruptions, working closely with management, sales, and operations teams.
• Coordinate shipping activities with internal personnel, vendors, and customers, addressing complaints and mitigating delays.
• Compile and organize information to prepare accurate status reports.
• Verify compliance with payment, shipping, and export policies and procedures.
• Approve sales orders in accordance with applicable trade regulations.

Experience, Knowledge, and Skills Requirements:

• Bachelor’s degree required.
• Prior experience of at least two (2) years in a customer support environment is preferred.
• Ability to learn, implement, and uphold processes to ensure compliance.
• Proficiency in Microsoft Office Products.
• Demonstrates excellent written and verbal communication skills.
• Skillful in communicating assertively and tactfully.
• Capable of collaborating effectively within a team or working autonomously.
• Strong problem-solving skills with the ability to manage multiple priorities.