Operations Associate

Job TitleEssential Job FunctionsMonitors the status of shipments from pickup through deliveryEnters shipment location, date and time into TMSContacts carriers and drivers via phone, email or internet to determine driver locationEscalates potential or existing service failures to Carrier Sales and Business DevelopmentWorks closely with Account Managers, Account Executives and Carrier Sales Representatives to ensure service level expectations are achieved and clients are informed of shipment statusSecures shipment and carrier documentation (bills of lading, PODs, etc.)Other duties as assignedOther Skills & AbilitiesExcellent written and verbal communication skillsStrong understanding of US GeographyExcellent organizational and problem solving skillsCapable of managing multiple tasks simultaneouslyProficient in Microsoft ExcelWorks well in a team environmentPhysical RequirementsTalking, hearing and using hands to operate computer equipmentVision abilities required by this job include close vision and the ability to adjust focusEducation & ExperienceHigh school diploma or GED/Bachelor's degree preferredCertifications and LicensesProfessional certification may be required in some areas.Why Should You Work For Crane?At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:Quarterly Incentive Plan136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal UseExcellent Medical, Dental and Vision benefitsTuition Reimbursement for education related to your jobEmployee Referral BonusesEmployee Recognition and Rewards ProgramPaid Volunteer Time to support a cause that is close to your heart and contributes to our communitiesEmployee DiscountsWellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution ratesCome join the leader in logistics and take your career in the right direction.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We maintain a drug-free workplace and perform pre-employment substance abuse testing.This position requires the final candidate to successfully pass an E-Verify Check.Company benefits are contingent upon meeting eligibility requirements and plan conditions.