Customer Service Representative

Job Description

Job Description

Join us at Top Dollar Car, where we're dedicated to fostering a vibrant and supportive workplace that attracts top talent in our industry. Our team is dedicated to exceeding customer expectations at every opportunity, and we're searching for individuals who are equally passionate to join us in this pursuit.

What We Offer:

• Comprehensive paid training to set you up for success
• Monthly performance bonuses
• Full benefits package including health, dental, and vision coverage
• Balanced 5-day work week
• Exclusive discounts on vehicles, services, and parts
• Exciting opportunities for career advancement within our expanding organization
• Experience a dynamic work environment with a leadership team that truly cares about your growth

What We're Looking For:

Our sales department is expanding, and we're seeking driven individuals who are eager to achieve their goals. While automotive experience is a bonus, it's not required. If you have a background in Call Center, Customer Service, or Retail Sales, and you're looking to take the next step in your career, we want to hear from you!

Responsibilities:

• Handle a high volume of inbound customer inquiries via phone, email, text, and chat
• Respond promptly to all inbound lead requests
• Act as a bridge between customers and our buying team
• Support in generating reports and maintaining logs
• Proactively identify opportunities to deliver exceptional customer experiences

Qualifications:

• Previous call center experience is advantageous
• Flexibility to work weekends
• Excellent phone, organizational, written, and oral skills
• Ability to instantly build rapport with clients with a friendly but professional demeanor
• Positive Attitude
• Good verbal and written communication skills
• Self-motivation and self-sufficient

Job Type: Full-time

Expected hours: 40 per week

Schedule:

• 8 hour shift

Work Location: In person