Senior PMO Project Manager
Connvertex Technologies Inc.
- Must meet all JD requirements.
- Strong Oil & Gas / Utilities / Energy domain expertise is mandatory.
- Strong Microsoft Dynamics 365 CRM, SAP, and enterprise integration experience.
- Experience with customer operations, call center workflows, customer journeys, and self-service portals.
Our client, a top-tier management consulting firm, is seeking an experienced IT Project Manager to lead a portfolio of technology-driven initiatives for a major propane gas marketer and distributor. This position is focused on enhancing customer experience and optimizing operational workflows across Call Center Operations, Self-Service Portals, and Back Office functions.
Key Responsibilities:
- Lead multiple strategic projects within a broader portfolio across 2025 2026.
- Drive process enhancements across Microsoft Dynamics CRM (D365), SAP, and integrated platforms.
- Collaborate closely with stakeholders across Customer Operations, IT, Business Process Analysts, and Architecture teams.
- Support process definition, customer journey mapping, and requirements gathering for CRM/ERP solutions.
- Coordinate with architects and vendors on build-vs-buy decisions and solution validation.
- Manage cross-platform integrations involving SAP, Microsoft Dynamics, Qlik, BI tools, and more.
- Track project milestones and delivery through tools like Azure DevOps, Jira, or Confluence.
Must-Have Qualifications:
- 8+ years of IT Project Management experience across large-scale, enterprise-grade implementations.
- Proven track record managing CRM and ERP projects (Microsoft Dynamics & SAP preferred).
- Experience in the Oil & Gas , Utilities , or Energy sectors.
- Familiarity with Agile, Waterfall, and hybrid delivery models.
- Experience working in a high-volume, fast-paced environment with cross-functional teams.
Preferred Skills:
- Exposure to Sales, Marketing, or Product Development functions.
- Experience with modern collaboration tools (e.g., Slack).
- Strong organizational, verbal/written communication, and leadership skills.
- Ability to work independently and proactively lead cross-functional teams.
Vacancy posted 3 days ago
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