ServiceNow FSM Functional Consultant

Job Title

Key Responsibilities:

Plan and drive agenda for requirements workshop for FSM module features around Work order management, Dispatcher workspace, Dynamic Scheduling, Planned Maintenance, Inventory management, Field agent mobile app, skills, and parts management.

Documentation of configuration requirements and user stories in Agile Development module of ServiceNow

Review filled in data templates provided by Customer stakeholders and guide the stakeholders on data collection

Collaborate with ServiceNow Developers and QA Consultants to ensure that the development and testing is done in accordance with this Statement of work

Perform Functional Testing on the non-production instance before handing over to the QA Consultant for QA Testing

Review and validate design and FRS deliverables

Provide training to customer SMEs on features of ServiceNow FSM Module

Provide inputs to Project Manager on activities, risks, issues, solutions

Demonstrate and validate that the system performs both functionally and technically in accordance with the agreed configurations

Ensure that scope deviation requests are documented and handed over to Project manager to be discussed in Steering Committee

Participate in UAT with Customer stakeholders and drive the test cases with the UAT testers.

Document all defects during UAT and collaborate with Technical Consultant for defect fixes and retesting.

Required Skills & Certifications:

Previous project experience on implementing FSM module related to Work order management, Dispatcher workspace, Dynamic Scheduling, Planned Maintenance, Inventory management, Field agent mobile app, skills, and parts management.

Strong understanding of Employee Center or Employee Center Pro.

Understanding of HRSD industry use cases (e.g., utilities, telecom, healthcare).

Excellent communication and documentation skills.