Customer Service Team Member
Illinois Sanitation Service Inc
Job Description
Job Description
Description:
We are seeking a friendly, professional, and reliable Customer Service Representative to join our team. In this role, you will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.
Responsibilities:- Answer incoming calls, emails, and messages from customers
- Provide accurate information about products, services, and policies
- Resolve customer complaints in a timely and professional manner
- Process orders, forms, applications, and requests
- Maintain customer records and update account information
- Follow up with customers to ensure satisfaction
- Work closely with other departments to resolve issues
- Meet performance goals and maintain high-quality service standards
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer skills (Microsoft Office, CRM systems)
- Problem-solving and conflict resolution skills
- Bilingual (English/Spanish) is a plus
Vacancy posted 18 days ago
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