Hospital Transfer Coordinator

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient‑first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Job Responsibilities Serve as the initial point of contact for external and internal providers and obtain the necessary information to initiate patient transfers into the Cleveland Clinic Health System. Receive transfer requests from physicians, mid‑level providers or representatives of internal and external facilities (including demographic, insurance and clinical data). Coordinate referrals to appropriate medical services as needed for referred patients. Connect referring parties with an accepting Cleveland Clinic provider to determine the appropriateness of transfer. Perform follow‑up communication with financial counselors, case managers, nursing staff and other stakeholders to expedite transfers. Collaborate with Patient Flow Coordinators and Access RNs to determine bed availability. Coordinate with ambulance providers to arrange transportation within the Cleveland Clinic Health System. Maintain 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise. Support centralized communications between referring and accepting provider services, including preparing for and leading bed meetings and ensuring accuracy of electronic patient placement system data. Implement HIPAA privacy regulations and the Patient Bill of Rights and act as a resource for others in the organization. Oversee emergency and electronic backup methods and procedures to support patient flow. Provide feedback to supervisors regarding process delays. Meet regularly with Transfer Center team members to discuss, problem‑solve and develop mitigation strategies for improving patient flow. Actively engage in daily implementation of strategic goals related to capacity management, patient flow and department development. Interpret and support policies, procedures and safety standards to facilitate daily operations. Develop and promote long‑term relationships with referring facilities. Other duties as assigned. Work remotely from 2:00 PM – 10:30 PM (after initial on‑site training), with every other weekend and holiday requirements. Minimum Qualifications Associate’s Degree with at least one year of relevant clinical experience (e.g., Clinical Technician, EMT‑B, Medical Assistant, LPN or RN) or a high school diploma/GED with two years of experience. Knowledge of medical terminology. Working knowledge of computerized hospital admission/bed management systems. Strong customer service skills. Advanced knowledge of medical terminology and hospital throughput. Preferred Qualifications Bachelor’s Degree. EMT‑B, EMT‑P or LPN certifications. Previous experience in a hospital admission or patient flow setting. Typing speed of at least 35 WPM. Physical Requirements Requires sitting for long periods, multitasking, and manual dexterity to operate computers. Must be able to work under stressful and emergency situations while maintaining composure. Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly. Additional Information Applicants must reside near Beachwood, Ohio. Pay Range: Minimum hourly $17.25 – Maximum hourly $26.31. The pay range displayed is for new hires and does not include shift differentials, overtime, or the value of Cleveland Clinic’s benefits package. Compensation will be determined based on work history, experience, skill set, and education. #J-18808-Ljbffr Cleveland Clinic