Helpdesk Technician I

Join us to co-create solutions for a better future! Job Details Helpdesk Technician Job ID#: 64176 Job Category: Helpdesk Technician Position Type: Full Time Remaining Positions: 1 Job Responsibilities: Provide technical end-user support via telephone, email, or web chat. Provide restorative or maintenance actions to resolve end-user problems. Respond to end-user problems based on standard procedures. Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Job Requirements: Bachelor’s degree or vocational in IT-related courses is a plus. Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. Excellent in oral and written English communication. Excellent customer service skills. Must consistently meet or exceed required performance criteria. Able and willing to take several calls a day when necessary. Familiarity and good working knowledge in PC hardware and software troubleshooting. Prior Software Application support (e.g. Outlook, etc.) experience is a plus. Prior BPO experience in Technical Support is a plus. Familiarity with ticketing system, a strong advantage. Must be willing to work in different shifts. Fresh graduates are encouraged to apply. Pay Range: Based on Experience #J-18808-Ljbffr Stefanini, Inc