Housekeeping Manager

Housekeeping Manager

Step into the forefront of hospitality as our Housekeeping Manager, where attention to detail and strong leadership drive exceptional guest experiences. This role is responsible for overseeing all housekeeping operations, ensuring the highest standards of cleanliness, organization, and presentation throughout the property. By leading and developing a high-performing team, this position plays a key role in maintaining the property's reputation for excellence and guest satisfaction.

Responsibilities include:

• Establish daily priorities and assign workload to ensure efficient room turnover and public area cleanliness
• Conduct detailed room audits and inspections of guest rooms, public areas, and residential units to ensure adherence to cleanliness, maintenance, and brand standards
• Provide immediate feedback and coaching to team members based on inspection results, reinforcing quality expectations and accountability
• Track and report inspection scores, identifying trends and implementing corrective action plans as needed
• Partner with Front Office and Maintenance teams to ensure rooms are guest-ready and out-of-order rooms are addressed promptly
• Analyze productivity reports and adjust staffing levels based on occupancy and business demands
• Ensure compliance with all safety standards, including proper handling and storage of chemicals (OSHA guidelines)
• Lead daily stand-up meetings to communicate goals, VIP arrivals, and operational updates
• Oversee lost and found processes, ensuring accurate logging, storage, and return of guest items
• Drive consistency in brand standards and presentation across all areas of responsibility
• Identify opportunities for process improvement and implement efficiency-driven solutions
• Complete and manage guest incident reports related to housekeeping, ensuring accurate documentation, timely follow-up, and communication with leadership
• Oversee housekeeping services for residential units, ensuring personalized service, privacy standards, and consistency with luxury brand expectations
• Coordinate with Residence Services/Concierge teams to manage owner preferences, special requests, and scheduling of services within residences

Qualifications include:

• Multiple years of progressive experience in housekeeping, with increasing leadership responsibilities preferred
• Strong knowledge of cleaning procedures, quality control, and operational best practices
• Proven leadership, communication, and interpersonal skills with the ability to motivate and develop a diverse team
• Strong organizational and time management skills with attention to detail
• Experience with budgeting, labor management, and inventory control
• Ability to handle guest concerns professionally and effectively
• Effective communication skills; bilingual ability preferred

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training