Order Entry Rep/Customer Support

Inside Sales/Order Entry Administrator

Seeking a detail-oriented Inside Sales/Order Entry Administrator to support our sales and production operations. This role is responsible for accurate order entry, data management, and ongoing communication with internal teams and customers to ensure pricing, scheduling, and order details are correct from start to finish. This position reports directly to the VP of Sales and works onsite Monday through Friday.

Key responsibilities include:

• Serve as internal sales support to achieve or exceed North American sales goals.
• Serve as contact for customers. This includes (but is not limited to) answering initial inquiries, taking sales orders, referring leads and answering basic order status questions.
• Input all equipment and spare parts orders quickly and efficiently with minimum errors.
• Main point of contact for third party parts distributor; to include order entry on biweekly basis and forecasting needs to internal purchasing department.
• Implement and maintain parts, machine and base cabinet pricing at customer level.
• Input production forecast into ERP system by machine model.
• Work with production and warehouse staffs to ensure efficient production and shipment of orders.
• Coordinate customer needs with colleagues.
• Maintain customer database: entering new customers and making sure data fields are filled in and accurate.
• Maintain sales dashboards.
• Maintain customer asset tracking reports on quarterly basis.
• Have a friendly, team player personality and is equally comfortable interacting with staff and customers.

Required qualifications include:

• 2+ years of experience in order entry, customer service, or administrative support
• Strong Excel skills (data entry, spreadsheets, basic formulas, sorting/filtering)
• Experience working cross-functionally with sales, operations, or production teams
• High attention to detail and strong organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Professional communication skills, both written and verbal

Preferred qualifications include:

• Experience in a manufacturing or distribution environment
• Familiarity with ERP or order management systems
• Prior experience supporting sales teams or leadership directly

Job type and location:

This is a contract to hire position based out of Allen Park, MI.

Pay and benefits:

The pay range for this position is $23.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace type:

This is a fully onsite position in Allen Park, MI.

Application deadline:

This position is anticipated to close on Aug 24, 2026.