Senior Client Support Agent

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You’ll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires analytical ability, communication precision, and adherence to compliance and carrier guidelines. If you are interested in learning more, apply today!

salary: $52,000 - $58,240 per year
shift: First
work hours: 10 AM - 7 PM
education: High School

Responsibilities

Job Responsibilities: 

• Resolve moderate-to-complex inquiries via inbound calls

• Execute policy endorsements and audits accurately across carriers.

• Ensure compliance with state regulations and carrier SLAs.

• Document cases with precision in Salesforce and carrier systems.

• Contribute to continuous improvement through feedback and SOP refinement. 

Essential Job Functions

• Manage 5–10 state licenses and navigate top 20 carriers consistently (up to 150 carrier systems)

• Demonstrate deep understanding in all lines of business

• Maintain quality standards of 98%+ accuracy and timeliness.

• Proactively identify and communicate service trends or recurring issues.

The essential functions of this role include:

• working weekends

Skills

• Insurance
• CRM
• Multi-tasking
• Verbal Communication
• Written Communication
• Problem Solving
• Critical Thinking
• Follow-up
• Active Listening
• Telephone Etiquette
• Property and Casualty (1 year of experience is required)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.