AVP, InfoSec Site Reliability Engineer

Role Summary/Purpose: The InfoSec SRE is a pivotal role focused on engineering and advancing the maturity of the organization's site reliability framework development, adoption, and integration. This position establishes the foundational framework for Site Reliability Engineering (SRE) design fabrics within InfoSec. Additionally, the role supports management of runbook repositories, observability, and related technologies, acting as a trusted advisor to peers and stakeholders across the organization. Essential Responsibilities: Design and implement foundational SRE practices (SLIs/SLOs, error budgets, incident management) Partner with InfoSec and engineering teams to define reliability standards and operating models Establish and drive adoption of SRE principles across teams and provide guidance to onboarding organizations to the framework. Design and implement incident response processes and escalation models Integrate and optimize alerting and on-call workflows using PagerDuty Develop and maintain operational runbooks and playbooks Lead or support incident reviews and postmortems with a focus on continuous improvement Integrate SRE workflows with enterprise platforms such as ServiceNow Automate operational tasks, incident workflows, and reporting Improve system resilience through automation and self-healing mechanisms Design and execute chaos engineering experiments to validate system resilience Identify failure modes and proactively address system weaknesses Collaborate with engineering teams to improve fault tolerance and recovery strategies Drive adoption of reliability best practices across the organization Provide guidance and mentorship on SRE principles Perform other duties and/or special projects as assigned Qualifications/Requirements: Minimum of 3 years of experience with SRE, DevOps, or Infrastructure engineering Strong experience with monitoring and observability platforms (NewRelic) Experience with incident management and on-call systems (e.g. PagerDuty) Familiarity with ITSM platforms, specifically ServiceNow Solid understanding of system reliability, performance, and scalability Ability and flexibility to travel for business as required Desired Characteristics: Experience working within or alongside InfoSec teams Knowledge of security or security-adjacent tools, controls, and compliance frameworks Experience implementing SLO’s, SLAs, and error budgeting Exposure to chaos engineering practices (specifically, SteadyBit as a tool) Strong communication and collaboration skills, specifically documenting Systems thinking and problem-solving mindset A strong focus on automation and continuous improvement methodologies Data-driven decision making Ability to operate in ambiguous, greenfield environments Understanding of Infrastructure as Code Passion for the work and responsibility to the consumer Understanding of public cloud platforms and services Positive attitude with a strong desire to continuously learn and adapt Grade/Level: 10 The salary range for this position is 100,000.00 - 170,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Our Way of Working: We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. *Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at View phone number on click.appcast.io. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology Synchrony is a premier consumer financial services company delivering customized financing programs across key industries including retail, health, auto, travel and home, along with award-winning consumer banking products. With more than $139 billion in sales financed and 68.5 million active accounts, Synchrony brings deep industry expertise, actionable data insights, innovative solutions and differentiated digital experiences to improve the success of every business we serve and the quality of each life we touch. Our financial expertise spans key product areas, including apparel, electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, other retail, elective healthcare procedures and services, and more. Our investments in technology across multiple platforms—in-store, online and mobile—allow us to engage consumers when and where they want. Our programs and tools strengthen the relationship between our business partners and their customers, driving growth and opportunity across the board.