Supervisory Program Specialist

Supervisory Program Specialist

Help Supervisory and Managerial Functions

Tracks data for any trends and recommends improvement where necessary.

Maintains direct supervision over all employees in these areas, reporting to the Chief, PAS daily on section activities.

Provides technical and administrative supervision and support to the employees in assigned areas.

Oversees the daily operation of the unit.

Ensures that agency policies and priorities are being followed.

Functions as timecard approving official.

Assures adequate coverage in all areas and reassigns staff when necessary.

Plans work to be accomplished by subordinates.

Sets and adjusts short-term and long term priorities.

Prepares schedules for completion of work.

Refers group grievances and more serious unresolved complaints to a higher level supervisor or manager.

Recommends appointments, promotions, and reassignments to unit positions.

Identifies and provides for training needs; and finds ways to improve production or increase the quality of work within the area of authority.

Carries out Equal Employment Opportunity policies and program activities.

Human Resources/Equipment/Space Utilization Program Planning

Evaluates the necessary human resources and space to effectively support the mission of assigned program areas.

Assesses the equipment needs of the section (ICB scanners, phones, fax machines, printers, computers, Kiosk, etc.), to include tracking life expectancy of current equipment inventories, and preparing equipment requests for the department.

Supports planning efforts in implementing new logistical arrangements aimed at improving service and makes recommendations for change.

Program Support

Establishes and maintains effective working relationships with Service Chiefs throughout the Hospital.

Establishes procedures and controls over the administrative processing of all individuals who apply for care at this facility to assure the prompt and courteous processing of applications is maintained.

Performs first level appeal reviews for enrollment.

Functions as the facility Fugitive Felon Program Coordinator.

Ensures program requirements are met in coordination with facility Chief of Staff and Chief of Police.

Performs administrative catastrophic disability determinations.

Ensures determinations are documented in the veteran's record.

Performs 2nd level enrollment determination reviews.

Certifies payments for Veteran State Home invoices.

Serves as a VAMC of jurisdiction per diem POC for Veteran State Home.

Directs the activities associated with the Burial/Detail program including working closely with local funeral directors and the deceased patient's family members.

Serves and/or represents facility on various groups.

Attends various community, outreach, and facility events, and presents and explains information related to enrollment and eligibility.

Administrative, Evaluation, Investigation and Reporting

Develops and coordinates internal review systems, evaluations or processes for assigned programs to ensure activities are in compliance with agency and regulatory requirements.

Analyzes data and identifies trends and concerns of issues, makes necessary recommendations to ensure conformance with standards and established goals, and follows through with implementation of changes and corrections due to findings of internal and external reviews.

Establishes and enforces an effective system to initiate reviews for special authorities such as Prisoner of War, veterans claiming exposure to ionizing radiation, Agent Orange, or Camp Lejeune, and other beneficiaries of other federal agencies.

Conducts management studies to collect data on patient demand, workload trends, and bed utilization and compiles statistics for Registration/Eligibility and the AOD office.

Evaluates, develops, refines or revises operational procedures as needed and provides management advisory services for assigned program areas.

Function as Administrative Officer of the Day (AOD) during the absence of the AOD scheduled to work the day shift. Incumbent will be flexible with work schedule and will adjust work schedule to work off tours and holidays when necessary to allow for AOD coverage during times of emergencies.

Investigates, researches, and prepares responses to complaint mail and Congressional Inquiries.

Works closely with County Veteran Service Officers and Service Organization representatives in resolving problems. Performs other related duties as assigned.

Work Schedule: Monday-Friday 07:30am-04:00pm

Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Program Specialist / PD240390

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized