Manager Plumbing Service

Plumbing Service Manager

Greenwell Plumbing, Heating & Air is known for providing high-quality home services to our customers across our central and southern Indiana and Kentucky markets for over 30 years. Known for reliability, integrity, and top-quality service, Greenwell is a respected leader of residential and commercial services in Kentuckiana. As part of TurnPoint Services, Greenwell employees gain training, mentorship, and career growth opportunities across a national platform. Our people thrive in a culture that values respect, teamwork, and service excellence. Join Greenwell Plumbing, Heating and Air, Simply dependable!

The Plumbing Service Manager is responsible for overseeing the daily operations in the field, financial performance, and overall success of the plumbing department, including residential service, drain, and excavation functions. This role ensures efficient operations, high-quality workmanship, strong customer satisfaction, and the development of a high-performing team.

Role responsibilities:

Department Leadership

• Provide ongoing weekly or daily field coaching through ride-alongs, job site visits, and performance feedback.
• Lead, manage, and develop a team of plumbing apprentices and technicians, drain specialists, and excavation personnel.
• Conduct regular performance evaluations and hold team members accountable to company standards.
• Support recruiting, interviewing, hiring, and onboarding of department staff.

Operations Management

• Monitor job progress to ensure timely completion, quality standards, and customer satisfaction.
• Coordinate permits, inspections, and regulatory requirements for plumbing and excavation work as needed.

Financial Oversight

• Manage department financial performance, including revenue, gross margin, and job costing.
• Monitor and analyze key performance indicators (KPIs), including average ticket, close rate, and call completion rate.
• Develop and implement action plans to achieve departmental goals and budgets.
• Ensure accurate pricing, estimating, and cost control practices are followed.

Customer Experience

• Resolve escalated customer issues in a timely and professional manner.
• Ensure technicians deliver high-quality service and maintain strong customer relationships.
• Promote a customer-first culture across the department.

Safety and Compliance

• Enforce company safety policies and procedures.
• Ensure compliance with all applicable local, state, and federal regulations, including plumbing codes.
• Conduct regular inspections of vehicles, equipment, and job sites.
• Maintain proper documentation and adherence to safety standards.

Training and Development

• Identify skill gaps and coordinate technical and professional development training.
• Support the growth of internal talent and succession planning within the department.
• Promote adherence to company processes and continuous improvement initiatives.

Required Role Qualifications:

• Minimum of 5 years of residential plumbing experience; service and/or excavation experience.
• Prior leadership experience (Lead Technician, Foreman, Supervisor, or Field Manager)
• Strong knowledge of plumbing systems, diagnostics, and installation best practices
• Valid driver's license with acceptable driving record

Preferred Role Qualifications:

• Valid Kentucky Journeyman's Plumbing License
• Intermediate knowledge/use of industry standard software (I.E Service Titan, or other related systems)
• Experience managing budgets, KPIs, and departmental performance

Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

Real Growth Opportunities: With more than 60+ strong local brands behind you, you'll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

Purpose-Driven Work: Every role in the field, office, or leadership makes a real impact by helping families and communities stay safe and comfortable.

Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs you'll always know where you can grow next.

Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

Safety First: A safety-first mindset built into every process so you go home safely every day.

Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.

Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.