Client Relations Manager

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.


Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Hospitality Manager has a pivotal role responsible for client relationship management and operational leadership. This position plays a critical role in delivering exceptional service, driving client satisfaction, and ensuring retention within a high-growth business.

This position is responsible for managing a team of up to 3 employees in one client site. The Hospitality Manager brings extensive experience in delivering compelling solutions for clients, and is accountable for day-to-day client operations, targets, and metrics.

Key Responsibilities

Hospitality Operations & Guest Experience (85-90%)

• Provide a warm, professional, and engaging welcome to clients, visitors, executives, and VIP guests.
• Act as the primary onsite hospitality representative, delivering exceptional customer service and resolving guest requests promptly and professionally.
• Conduct regular inspections of meeting rooms, conference centers, hospitality spaces, and common areas to ensure cleanliness, organization, and readiness.
• Coordinate all aspects of catering services, including order placement, delivery oversight, setup, presentation, replenishment, and breakdown.
• Perform daily hospitality operations, including inventory replenishment, pantry management, beverage station upkeep, and workspace presentation.
• Support corporate meetings, events, and executive functions through hands-on coordination and execution.
• Partner with vendors, catering providers, and building teams to ensure timely and accurate service delivery.
• Identify and address operational issues proactively to maintain a seamless guest experience.
• Maintain hospitality standards and ensure all spaces reflect a high-quality corporate environment.
• Assist with hospitality-related projects and special initiatives as assigned.
• Travel nationally, as needed, to support hospitality operations and service delivery at other office locations.

Administrative & Operational Leadership (10-15%)

• Track and maintain hospitality service metrics, operational records, and activity reports.
• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to support continuous improvement efforts.
• Assist with scheduling, service planning, and prioritization of hospitality activities.
• Support onboarding, training, and guidance of hospitality team members while leading by example through direct service execution.
• Identify process improvement opportunities and communicate recommendations to management.
• Maintain accurate documentation related to hospitality operations, inventory, vendor performance, and service delivery outcomes.

Qualifications

• 3+ years of progressive hospitality experience in corporate or hospitality, food and beverage, catering, hotel operations, conference services, or a related field.
• Previous experience leading, coordinating, or supervising hospitality services in a hands-on operational environment.
• Strong project coordination skills with the ability to manage multiple priorities while remaining actively engaged in service delivery.
• Demonstrated ability to coach and support team members while maintaining direct responsibility for daily operational execution.
• Willingness and ability to travel nationally several times per year to support hospitality operations at other locations.
• Exceptional customer service, communication, and interpersonal skills.
• Strong attention to detail and commitment to maintaining high hospitality standards.
• Ability to work independently in a fast-paced, high-touch corporate environment.
• Proficiency with Microsoft Office applications.
• Reliable attendance and schedule flexibility to support business needs and events.

What We're Looking For

A hands-on hospitality professional who enjoys being actively involved in the day-to-day operation while providing exceptional service. The ideal candidate is highly organized, service-focused, and comfortable balancing frontline hospitality responsibilities with operational reporting, KPI and SLA tracking, and continuous improvement initiatives.

The Compensation range for this role is up to $68,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

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Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.


Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.


We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.


Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.