Program Manager - Advanced Urgent Care (New Albany)

Overview Monday‑Friday, primarily dayshift. Must have active RN license. Pay commensurate with experience. Benefits eligible. Job Description Summary Plans, implements, and evaluates administrative, supervisory, and direct care activities for assigned program team staff. Directs a team of professional and support staff to ensure assessment, planning, provision and evaluation of patient care. Provides leadership for complex programs by communicating goals and strategies, providing direction and priorities, and providing enthusiasm and support. Essential Functions Manages day‑to‑day operations of the department(s). Assures that performance standards for all staff are met. Oversees the delivery of patient care by all professional and support staff within the department(s). Develops and implements plans to meet Children’s Hospital goals. Develops and monitors expense and capital budgets for the department(s). Schedules resources to provide patient care in a cost‑effective manner. Develops departmental policies and procedures and participates in the review of other Children’s Hospital policies and procedures as appropriate. Ensures the orientation of department staff to role functions, policies and procedures and information systems. Assists and directs staff in the identification of their own learning needs and assists staff in meeting those needs. Coordinates staff representation on departmental, hospital and community task forces, committees, quality teams and advisory groups. Serves as a representative to such groups when appropriate. Responsible for quality improvement and safety initiatives for area(s) of responsibility. Implements and supports clinical research projects as appropriate. Collaborates with clinical faculty in planning and coordinating student clinical experiences. Coordinates networking and continuing education opportunities covering clinical, diversity, research, and inter‑department awareness. As applicable, leads new department openings by developing workflows and processes that support efficiency and high‑quality patient care. As applicable, conducts staff competency drills, supports quality and safety initiatives, and addresses customer inquiries. Education Requirement Master’s Degree in Nursing, Hospital Administration, Business Administration, or a closely related field, or completion within three years, is required. Licensure Requirement Current licensure relevant to professional discipline is required. Certifications Certificate of authority and prescriptive authority are required. Skills Supervisory skills to plan, assign, and evaluate the work of subordinate staff. Analytical skills to oversee and organize the work of others, and to develop and administer sound policies, procedures, budgets, and multidisciplinary practices. High level of initiative, self‑direction, and accountability for actions. Exceptional customer service, communication, negotiation, and interpersonal relationship skills for interaction with contacts. Strong knowledge of quality improvement methodology, leadership, and decision‑making skills. Skill in promoting multidisciplinary collaboration; ability to act as a facilitator and change agent. Strong organizational skills to evaluate existing policies/procedures/standards, and to develop and implement enhancements and/or new systems. Experience Three years of clinical experience and demonstrated competence in area of expertise is required. Physical Requirements OCCASIONALLY: Standing, Walking. FREQUENTLY: Computer skills, Decision Making, Hand use: grasping, gripping, turning, Problem solving, Repetitive hand/arm use. CONTINUOUSLY: Audible speech, Hearing acuity, Interpreting Data, Seeing – Far/near. The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet #J-18808-Ljbffr 10 Nationwide Children's Hospital