Residential Account Manager

$55k - $60k

SERVPRO Team Wall - 9695

Job Description

SERVPRO's former Franchise of the Year, Team Wall, is looking for our next great hero!

Who are we? Feel free to check us out:

SERVPRO Team Wall is seeking a Residential Account Manager (RAM) to manage residential mitigation and construction projects from lead to close. This role focuses on delivering concierge-level service by guiding customers through estimates, contracts, project updates, and final closeout.

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Commission: $55,000-$60,000 base plus commission !

Key Responsibilities:

Convert residential leads into signed contracts
Serve as the main point of contact for customers, adjusters, and internal teams
Deliver and explain estimates, follow up with customers, and close sales
Provide regular project updates and ensure top-tier customer experience
Support invoicing, collections, and documentation as needed
Collaborate daily with Operations, Estimating, and Intake teams

What We’re Looking For:

Strong communication, presentation, and organizational skills
Ability to balance customer needs with internal processes
Knowledge of restoration, insurance, or construction industries a plus
Solution-driven mindset with patience, urgency, and professionalism
Ability to attend daily/weekly team meetings and occasional travel

Company Benefits:

401k +matching
Medical/Dental/Vision
Generous PTO policy
Training & Development

Apply

Vacancy posted a month ago

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