Community Operations Manager

Job Description

Job Description

Description:

Community Operations Manager

Four Seasons at Carolina Oaks | Bluffton, South Carolina

$58,000 to $63,000 annually + Comprehensive Benefits + 16 Paid Holidays

Hiring range based on experience, skills, and qualifications.

Monday-Friday | 8:00 a.m.-5:00 p.m. | Some evenings and weekends for events

Collaboration. Authenticity. Connection. Balance.

At Cohere, we believe community is the most valuable amenity.

We do more than manage communities—we help create places where people connect, belong, and thrive. By partnering with some of the nation's most innovative master-planned communities, we create places residents are proud to call home and where meaningful relationships flourish.

We’re looking for a Community Operations Manager to join our team at Four Seasons at Carolina Oaks, a vibrant 55+ community in Bluffton, South Carolina, known for its resort-style amenities, high-touch resident experience, and active calendar of programs and events.

Located in the heart of the Lowcountry and just minutes from Hilton Head Island, Savannah, and the May River, Carolina Oaks offers the opportunity to work in one of the Southeast’s fastest-growing active adult destinations. Residents are drawn to the region for its natural beauty, welcoming culture, and lifestyle centered on connection, recreation, and meaningful community.

In this role, you’ll lead the operational side of the resident experience. You’ll oversee governance, compliance, design review, community assets, vendor performance, and administrative processes while serving as a trusted resource for residents, Board members, partners, and team members.

This is an opportunity to shape how the community operates day to day, build systems that support long-term success, and help ensure residents experience a community that is responsive, well-cared-for, and thoughtfully managed.

If you’re someone who brings strong judgment, steady leadership, and a genuine commitment to service, we’d love to meet you.

Why People Choose Cohere

The best communities are built by people who feel supported, valued, and empowered to do their best work. That’s why we invest in benefits, time away, and professional growth that help our team members thrive both personally and professionally.

Highlights Include:

• Medical coverage available on your first day
• Employer-paid dental coverage
• Vision coverage
• 401(k) retirement plan
• Employer-paid Life Insurance, AD&D, and Long-Term Disability coverage
• Pet insurance options
• Employee Assistance Program with mental health, financial, legal, and family support resources
• Travel assistance and identity theft protection
• Complimentary will preparation services
• Generous paid time off
• 16 paid holidays each year, including a Birthday Day and Volunteer Day, in addition to PTO
• Professional development and growth opportunities

What You’ll Do

• Provide leadership for the community’s daily operational and administrative functions
• Ensure resident questions, concerns, and requests are handled with care, consistency, and timely follow-through
• Build and improve processes that strengthen service delivery, accountability, and operational efficiency
• Partner closely with community leadership and internal teams to support community priorities and long-term goals

• Oversee compliance and design review processes with an emphasis on education, communication, fairness, and consistency
• Serve as a knowledgeable resource on governing documents, policies, and community standards
• Coordinate homeowner communications, application review, inspections, committee support, and follow-up
• Support Board and committee meetings, initiatives, and decision-making with accurate information and organized processes

• Oversee the care and performance of community amenities, landscaping, pools, common areas, and other shared assets
• Lead preventative maintenance planning and conduct regular inspections to identify needs and opportunities for improvement
• Manage vendor relationships, bidding, contracts, service expectations, and performance
• Identify operational risks and recommend practical solutions that protect the community and support a high-quality resident experience

• Contribute to annual budgeting, operational planning, and expense monitoring
• Maintain accurate association records, documentation, and reporting
• Support homeowner onboarding, resale, transfer, and disclosure processes
• Track projects, maintenance activity, and operational commitments to ensure strong follow-through and visibility

• Partner with the Community Life team to support a seamless, hospitality-forward resident experience
• Use resident feedback and operational insights to identify opportunities for improvement
• Foster a culture of teamwork, ownership, responsiveness, and continuous improvement
• Represent the community at meetings, events, and after-hours functions as needed

What We’re Looking For

• Three or more years of experience in community association management, HOA management, community operations, property management, or a related leadership role
• Experience leading or supporting governance, compliance, design review, and community operations
• Strong leadership, judgment, and relationship-building skills
• Experience managing vendors, contracts, budgets, and operational projects
• Working knowledge of facilities, landscaping, amenities, and preventative maintenance
• Excellent written and verbal communication skills, including the ability to facilitate meetings and communicate effectively with a variety of stakeholders
• Strong organization and follow-through, with the ability to manage competing priorities in a fast-moving environment
• A service-minded approach and the ability to balance resident needs with community standards and operational requirements
• Professional certifications through CAI, including CMCA, AMS, or PCAM, preferred
• Bachelor’s degree in a related field preferred

Additional Requirements

• Ability to work a generally Monday-Friday schedule from 8:00 a.m.-5:00 p.m., with evenings, weekends, and some holidays as needed for community events and programs.
• Valid driver’s license and reliable transportation required
• Ability to lift and move up to 30 pounds and remain on your feet for extended periods as needed, with or without reasonable accommodation

Equal Opportunity Employer

Cohere is an Equal Opportunity Employer committed to creating an inclusive workplace where all team members are valued and respected.