Service Department BDC Manager

Automotive Bdc Representative

An automotive BDC representative's job is to generate and manage customer leads for a dealership. They are responsible for:

1. Inbound and outbound calls: Answering calls from potential customers and making calls to generate leads
2. Customer inquiries: Responding to questions about vehicles, financing, and service
3. Appointment scheduling: Setting appointments for the sales or service team
4. Follow-up calls: Making follow-up calls to increase customer service satisfaction
5. Customer service: Greeting visitors and callers, and transferring them to the correct department

BDC representatives need to have good computer skills, a positive attitude, and a courteous phone manner. They should also have excellent customer relations, sales and marketing abilities, and service knowledge.